Operations Manager, Emergency Department
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Monthly Salary:
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Job Summary
Req ID: 222313
Department/Program: Emergency and Atlantic Canada Poison Ctr Childrens Surgical Emergency and Rehabilitation
Location:Halifax
Type of Employment: PermanentHourly FT (100%FTE) x 1position(s)
Start Date: ASAP
Union Status:Management Management/Non Union Bargaining Unit
Compensation: $41.9479 - $55.736/hour
Closing Date: June 14 2026 (Applications are accepted until 23:59 Atlantic Time)
IWK Health is a respected academic health sciences centre located in Halifax Nova Scotia providing tertiary and primary care for two million children youth adults and families each year across the Atlantic region. We have a team of approximately 4000 employees physicians volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each others talent and celebrate our successes. We collaborate in modern facilities or virtually from home align our work to our values and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients families and communities and are grateful for the generous donor support we receive.
Promoting an anti-racist environment and calling out discrimination as we work and provide care is important to us. We are located in Mikmaki the unceded and ancestral territory of the Mikmaq people. Working in Mikmaki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia and more than 50 historic African Nova Scotian communities who also have a long deep and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination but have more work to do to build that trust acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous Black/African Nova Scotians Persons of Colour Immigrants/Newcomers Persons with Disabilities 2SLGBTQIA to apply to support our goal for our workforce to be representative of the patients families and communities that we care for at all job levels.
Reporting to the Manager of the IWK Emergency Department Trauma Center and the Atlantic Canada Poison Center and the Director of IWK Childrens Health Program (CHP) Surgical Emergency and Rehabilitation Services the Operations Manager will provide collaborative leadership in managing the physical financial and human resources consistent with the mission strategic plan goals and objectives of the IWK Health Centre. The Operations Manager will liaise effectively with the medical administrative professional and support staff to ensure the efficient and effective operation of the Emergency Department ensuring high quality accessible patient care services.
Responsibilities may include:
Monitoring and evaluating patient care standards
- Making recommendations and/or takes action to affect necessary change
- Collaborates with the manager to develop processes to ensure appropriate numbers of staff are recruited and retained and coordinates human resources to efficiently and effectively meet care requirement
- Helps manage day to day operations related to staffing and skill mix
- Works in collaboration with quality facilitators to ensure quality improvement and risk management activities are coordinated in an efficient and effective manner
- Mentors team members by supporting teaching role modeling and coaching in an effective manner Provides clinical leadership to staff to resolve complex patient issues
- Helps support the day-to-day operational expenditures of the care area in a fiscally responsible manner
- Coordinates the purchasing of capital equipment auxiliary amenities and supplies to ensure requirements are met
75 hours of work bi-weekly
Monday Fridayh (flexible)
- Baccalaureate Degree in a health-related field required.
- Current registration with the appropriate licensing body of Nova Scotia required.
- Masters level preparation is considered an asset.
- Minimum three (3) years experience in a related clinical role required.
- One to three (1-3) years related leadership experience required.
- Excellent time management organization and problem-solving skills.
- Ability to work as part of a collaborative inter-disciplinary team.
- Advanced communication presentation facilitation and interpersonal skills.
- Ability to analyze recent and current trends (wait time attendance management workload SIMS).
- Knowledgeable in the concepts of program-based care and Patient/Family Centered Care.
- Proven experience liaising with community supports.
- Ability to modify priorities and lack of control over work pace and task completion.
- Ability to explore new ways of delivering services or partnering with others to achieve a particular result.
- Competencies in other languages an asset.
Thank you for your interest in IWK Health.
Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.
This is a Management/Non Union bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions bargaining units or employment status are advised to seek clarification regarding their seniority benefits and vacation entitlement and/or usage prior to accepting the position.
An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.
If you are an employee ofIWK Health please apply through the internal careers page to ensure you are flagged as an internal applicant.
Required Experience:
Manager
