Operations Analyst II

We are hiring an Operations Analyst II Risk Management!Reporting To:Operations Manager Risk Management & Internal AuditFull-Time/Part- Time:Full-timePosting Date:July 29 2026Closing Date:August 19 2026Hours of Work:8:30 a.m. 5:00 :Office Location: 12.6TorontoGreat location! Steps away from the main public transit station What we offer:Highly competitive compensation package which includes base salary bonus benefits and career advancement opportunities! *Eligibility for benefits is dependent on the terms of employmentThe Opportunity Reporting to Operations Manager Risk Management & Internal Audit the Operations Analyst provides support to the Risk Management & Internal Audit department by contributing to the completion of project deliverables and is accountable for the analysis reporting and support of internal applications. How you will contribute: Monitor and support the existing QA Tool system for supported lines of businessMaintain up-to-date residential underwriting employee directory constant communication with Residential Underwriting Management / HR to ensure accuracy of employee employment Risk Management audit data samples for all lines of business within the scope of the Risk Management audit program criteriaAssign/Distribute data samples for QA Specialists according to the QA sampling and assignment methodology Complete reviews to identify potential internal fraud by monitoring segregation of duties within residential quarterly data extractions for National QA Audit results for all supported lines of business Participate in issuing required weekly reporting for the department Participate in analyzing business requirements for the department and help in designing the best possible solution based on technology infrastructure and timelines solutions utilizing the appropriate Microsoft technologies with a heavy emphasis on Visual Basic and SQL closely with their Manager RM&IA Key Stakeholders and End Users to ensure quality accuracy and correct business solutions have been duties assigned by - Responsible for assisting in the development of new processes and technologies used by the QA Fraud Risk Management and Internal Audit Thinking and Problem Solving- The work requires a high degree on analysis. Incumbent must be in tune with business needs and understand how to operationalize new processes or technologies to help the Risk Management and Internal audit team achieve its goalsCommunication - The role communicates in person and virtually via meetings and email with various stakeholders across the organization and all level of Making - This position will make decisions about business requirements sampling methodology root cause analysis and recommended fixes make decisions based on facts when reviewing items like segregation of duties to determine if there is a risk to FN or not. These decisions are integral to being able to execute our Risk Management and IA program with accuracy integrity and efficiency. Incorrect decisions could lead to reputational risk diminished investor confidence inefficient processes or programs incorrect testing results - Incumbent will have a high degree of autonomy. To be successful in the role this position is expected to make decisions based on facts and finalize work without oversight. The expectation is that anomalies are brought to the managers attention for review. Service Delivery - Services need to be tailored based on the technical and operational knowledge of clients the incumbent is interacting with. Needs to be able to read and adapt to their audience. Needs to also be able to anticipate needs and come up with important requirements that the business may be missing or not thinking of. The experience you need: Completed post-secondary education in a related field and / or 5-10 years equivalent experience required3 years experience with Merlin and First National systems and practices an assetExperienced in Microsoft tools i.e. MS Word (basic) MS Excel (Intermediate) MS Access (Intermediate) an assetIntermediate experience in Visual Basic programming an assetIntermediate experience using Microsoft PowerBI an assetIntermediate experience using SQL Server Management Studio (SSMS) an assetStrong analytical logical and business knowledge requiredKnowledgeable in data driven analysis or data mapping or design flow practicesrequiredSelf -Starter and independent workerrequiredWorking Environment and Physical Demands Analysis:Office environmentPeriods of high volume with tight timelinesLong periods of stationary position/sittingProlonged periods of repetitive movement (i.e. using a keyboard and mouse)Long periods of time in viewing a computer screenMulti-tasking may include speaking to customers on a telephone call while looking up information on a computer join First NationalCompetitive Compensation Comprehensive benefits program (i.e. Health Spending Account Maternity and Parental Leave Top Up)Hybrid working environment Extensive training programs to set our employees up for success Modern office environment conducive to collaborationSupportive teamwork culture Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year The team youll join: Founded in 1988 First National is one of Canadas largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canadas largest commercial mortgage lender. First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners. We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race color religion national origin age gender identity physical or mental disability sexual orientation and any other category protected by National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.#FNLOON