Officer, Workers Compensation Claims

At CN everyday brings new and exciting challenges. You can expect an interesting environment where youre part of making sure our business is running optimally and safelyhelping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Please note that this position is open to candidates located anywhere in Ontario.

This is a position at Grade 9.

The Officer Workers Compensation Claims is responsible for acting as a point of contact for all stakeholders in establishing new disability claims providing status updates and responding to inquiries. As the front line for all Return to Work programs at CN the incumbent assists the Manager Workers Compensation in assessing barriers to successful and timely return to work. The role applies sound judgement and accuracy in the setup of disability claims and in the communication of information to all stakeholders involved in employee claims.

Review all new claims and enter all available data into Systems Applications and Products (SAP) within 24 hours of receiving notification of an injury

Review investigate and gather additional information to validate each new injury claim and report it to the provincial WCB

Communicate with employees and managers on a regular basis to assist in the claims process monitor treatment plans and determine Return to Work opportunities

Review medical documentation throughout the life of each file to validate that diagnosis continues to relate to original injury

Liaise with provincial WCB in Return to Work planning and claims requiring secondary reviews appeals and medical arbitration

Initiate and represent CN in secondary reviews appeals and medical arbitration within legislative deadlines at Provincial Tribunals and Appeal Commissions

Maintain claim files for all employees including claim details statuses action plans and Return to Work progress

Research related WCB policies and legislation to ensure appropriate benefits are being paid to employees

Initiate review of manage and resolve long-standing disability claims where employee is totally and permanently disabled and all opportunities for accommodation have been exhausted

Gather medical restriction profiles for employees from insurers occupational health services and physicians

Work with regional stakeholders in finding suitable accommodations

Document data into SAP for all non-occupational claims

Coordinate Return to Work and monitor employee progress while on accommodated duties

Manage financial portfolio of between $5M - $10M

Ensure efficient account management

Review invoices and validate all costs

Represent CN as a member of each respective Regional Employer Group

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role requires minimal travel (between 10% - 15%) to visit regional offices and during audits. The role requires being available on-call 24/7 to respond to critical incidences. Due to the nature of the role the incumbent must be able to meet tight deadlines handle pressure and manage stress.

Disability Management

Between 3 to 5 years of hands on experience in disability management and insurance

o Previous experience in workplace accommodation and claim resolution

o Employment at a provincial workers compensation board*

*Any experience for these above would be considered as an asset

Bachelors Degree in a related Healthcare Field Social Science Business Human Resources or comparable work experience

o National Institute of Disability Management and Research Certification*

*Any designation for these above would be considered as an asset

Addresses risks in a timely manner to eliminate them

Shares timely information within and across functions to get things done effectively

Collaborates with key internal stakeholders to enable higher productivity

Builds and maintains an internal network to support a better overall work experience

Inspires others with impactful communications and adapts to the audience

Influences by translating expertise into practical business outcomes

Applies analytical thinking to make recommendations that pursue sustainable performance

Deals with pressure and change by staying calm to quickly adapt to changes

Fluently bilingual both written and verbal (English French)*

*Any skills/attributes for these above would be considered as an asset

Proficiency in Microsoft Office

Knowledge of disability management tools

General knowledge of the railway industry

General knowledge of Federally regulated employers

Strong knowledge of applicable provincial Workers Compensation legislations policies and business procedures

Knowledge of Canadian and Provincial Human Rights laws

Knowledge of ergonomic principles*

*Any knowledge for any of the above would be considered as an asset

About CN

CN is a premium railroad that sustainably generates value for our customers shareholders employees and stakeholders with an unwavering commitment to safety and service. Essential to the economy to the customers and to the communities it serves CN safely transports more than 300 million tons of natural resources manufactured products and finished goods throughout North America every year. CNs network connects Canadas Eastern and Western coasts with the U.S. South through a 20000-mile rail and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.

At CN we are dedicated to building North Americassafest mostinclusiveandsustainable railroad which includes reflecting the communities in which we operate. Research shows that candidates often dont apply unless they feel they fit the job posting at 100%. To all potential applicants even if you dont meet every job requirement listed in a posting we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials accessible meeting rooms or other accommodations) please get in touch with our team at.

As an equal opportunity employer qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status and other protected status as required by applicable law.

Please monitor your email on a regular basis as communication to applicants is done via email.

Required Experience:

Unclear Seniority