Network Operations Manager (Canada Remote)

AXON Networks delivers a robust AI-driven analytics-based orchestration platform and a wide portfolio of next-gen high-speed routers that leverage the newest Wi-Fi technologies. Together these technologies give ISPs the ability to manage and troubleshoot their networks in real time and to deliver an outstanding customer experience.

AXON Networks is a trusted strategic partner for its customers helping them evaluate their current technologies and business models and creating and executing strategies that enable them to innovate faster accelerate their digital transformations and strengthen their relationships with consumers.

AXON Networks is headquartered in Irvine CA USA with Asia HQ in Singapore and also operating in Denmark Spain and Vietnam.

The Network Operations Manager will establish and lead the management system that enables Network Operations to deliver reliable predictable and continuously improving production services. This leader converts operational data into action turns repeatable work into automation strengthens cross-functional production governance and ensures that new products services and releases are operationally ready before they enter steady-state support.

This is a highly technical role that requires hands-on involvement in day-to-day operations debugging and execution. The successful candidate will create practical standards operating rhythms and measurable controls while developing a small high-impact team. The role partners closely with Support Operations SRE Engineering DevOps QA Database Engineering Product and Security.

• Build and lead the Operational Excellence function including its operating model roadmap governance and talent.

• Own the automation and tooling strategy for Network Operations prioritizing work that reduces manual effort repeat incidents and operational risk.

• Define and govern operational-readiness criteria for new products services and significant changes before production handoff.

• Create the metrics management reviews and continuous-improvement mechanisms that improve reliability efficiency and customer outcomes.

• Design and run the operational cadence: service reviews reliability reviews action tracking risk reviews and executive reporting.

• Define standards procedures controls and ownership models across Support Operations and Operational Excellence.

• Develop a maturity roadmap and prioritize improvements using service performance operational risk and business impact.

• Lead root-cause-driven improvement programs and ensure corrective actions produce durable outcomes.

• Own the Network Operations automation and tools roadmap intake process and value measurement.

• Guide Automation & Tools Engineers in building self-service workflows integrations observability enhancements and safe operational automation.

• Measure automation impact through toil reduction faster recovery fewer errors and improved service consistency.

• Define production-readiness standards covering observability alerting support model runbooks SLOs capacity resilience security recovery ownership and escalation.

• Review and govern operational readiness for designs created by Engineering; identify gaps risks and acceptance conditions before launch or handoff.

• Ensure the support and operations teams receive the knowledge access documentation tooling and training to support new services.

• Track readiness exceptions and post-launch stabilization commitments to closure.

• Build dashboards and scorecards for availability reliability incident performance change health support quality toil automation value and improvement delivery.

• Translate operational data into clear priorities and decision-ready reporting for the Director of Network Operations and executive stakeholders.

• Create mechanisms to capture lessons standardize effective practices and sustain gains over time.

• Set clear outcomes coach team members and build a culture of accountability curiosity service and continuous improvement.

• Influence across organizational boundaries and resolve competing priorities using data customer impact and operational risk.

• Act as a trusted delegate to the Director of Network Operations for operational-excellence initiatives and governance forums.

• 8 years of experience supporting or operating large-scale production environments.

• 8 years of experience across technology operations production operations reliability service management operational excellence or related disciplines including 3 years leading people or major cross-functional programs.

• Experience supporting broadband telecommunications networking or service provider solutions.

• Strong understanding of customer-premises equipment (CPE) including: Broadband Gateways Residential Gateways Router ONTs (Optical Network Terminals) Wi-Fi access points Mesh networking solutions

• Experience working with Internet Service Providers (ISPs) or telecommunications operators as customers.

• Experience partnering with Software Engineering teams responsible for embedded software firmware networking platforms or cloud services.

• Strong understanding of cloud infrastructure including: Google Cloud Platform (GCP) and Oracle Cloud Infrastructure (OCI)

• Experience working closely with DevOps and Platform Engineering teams supporting CI/CD pipelines and production deployments.

• Experience supporting distributed microservice-based applications running in Kubernetes or containerized environments.

• Strong understanding of production monitoring and observability platforms such as: Grafana Prometheus Datadog Splunk ELK/OpenSearch

• Experience leading production incident response for customer-facing services.

• Strong understanding of production networking concepts including: TCP/IP DNS DHCP Routing VPN Load Balancing Firewalls

• Experience coordinating production changes across Engineering DevOps QA Database Engineering Cloud Engineering and Security teams.

• Demonstrated success building or materially improving operational practices in a complex customer-facing production environment.

• Strong knowledge of incident problem change service transition observability reliability and continuous-improvement practices.

• Experience creating automation or tooling roadmaps and partnering with engineers to deliver measurable operational outcomes.

• Ability to define useful metrics analyze trends and communicate decisions and risks clearly to technical and executive audiences.

• Bachelors degree in engineering computer science information systems operations or equivalent practical experience.

• Hands-on familiarity with APIs scripting and modern delivery practices.

• Experience scaling operations across multiple customers regions or a 247 support model.

• Familiarity with TR-069 TR-369 (USP) or similar remote device management protocols.

• Experience supporting ACS or cloud-based device management platforms.

• Understanding of DOCSIS GPON/XGS-PON or Fiber-to-the-Home (FTTH) environments.

• Experience building operational readiness programs for firmware or cloud service releases.

• Experience working with large service providers such as cable operators telecommunications companies or broadband providers.

Type: Contract

Join AXON Networks!

At AXON Networks we promote equal opportunities in all our recruitment processes ensuring non-discrimination on the basis of gender age origin disability or any other personal circumstances. We assess talent based on objective criteria and foster an inclusive and diverse working environment.