National Quality & Compliance Manager

The National Quality & Compliance Manager is responsible for developing implementing maintaining and continually improving the organizations quality management and regulatory compliance frameworks across all regions.

The role provides leadership in quality assurance regulatory compliance technical governance operational auditing continuous improvement and competency management to ensure work is performed safely consistently efficiently and in accordance with applicable legislation codes standards customer requirements and company expectations.

The National Quality & Compliance Manager serves as the organizations subject matter expert on quality and compliance matters while partnering with operations leadership to improve service delivery strengthen technical execution reduce risk and promote consistency across all business units.

Why This Role Matters to Modern Niagara
The National Quality & Compliance Manager plays a critical role in protecting Modern Niagara Building Services ability to perform regulated work across Canada. Their oversight helps ensure the organization maintains the required authorizations qualifications registrations inspections and quality controls while supporting operational teams with practical compliance guidance.

By maintaining strong relationships with regulators inspectors engineers certification bodies and internal stakeholders this role helps reduce compliance risk strengthen quality and support consistent execution across jurisdictions.

Key Impact / Purpose

• Maintain a consistent compliance framework for regulated fuels pressure equipment pressure piping welding brazing and related work across multiple Canadian jurisdictions.
• Translate regulatory and code requirements into practical procedures controls checklists and documentation expectations.
• Ensure required permits licenses certificates registrations qualifications inspections submissions and authorizations are maintained and current.
• Strengthen compliance and quality through effective audits corrective actions documentation training and continuous improvement.
• Provide operational teams with timely guidance on regulatory requirements inspection expectations testing commissioning repairs alterations and documentation.

Duties and Responsibilities
Regulatory and Code Compliance

• Interpret and communicate requirements relating to fuels boilers pressure vessels pressure piping welding brazing repairs alterations inspections testing commissioning and operation.
• Monitor legislation code adoption regulatory bulletins directives advisories and jurisdictional guidance issued by applicable authorities.
• Maintain jurisdictional compliance matrices identifying regulatory obligations permits licenses registrations inspections renewals and reporting requirements.
• Provide practical guidance to operational teams regarding code interpretation and compliance requirements.
• Support consistent implementation of regulatory requirements across all regions.

Certificates Permits Registrations and Authorizations

• Oversee organizational certificates permits licenses quality program approvals registrations and related authorizations.
• Coordinate applications renewals submissions regulator communications and supporting documentation.
• Monitor authorization status renewal schedules and scope limitations.
• Ensure work activities remain within approved organizational and jurisdictional authorizations.
• Coordinate responses to regulatory findings and corrective actions arising from external audits and inspections

Quality and Compliance Systems Governance

• Develop implement maintain and improve the organizations Quality Management System (QMS).
• Develop and maintain quality and compliance manuals procedures standards forms templates checklists and controlled documentation.
• Ensure quality and compliance programs remain aligned with applicable regulations codes standards customer requirements and industry best practices.
• Establish governance processes for document control record retention audit management and corrective actions.
• Promote a culture of quality accountability and continuous improvement throughout the organization.

Quality Assurance and Technical Standards

• Develop and maintain field quality standards and technical execution requirements.
• Establish quality expectations for installation service maintenance testing commissioning repair alteration and documentation activities.
• Promote consistency in work execution documentation practices inspection processes and customer deliverables across all regions.
• Conduct field reviews and quality assessments to verify adherence to company standards and approved work practices.
• Support operational teams in improving workmanship quality documentation quality and service consistency.
• Maintain and communicate best practices lessons learned and technical standards.
• Identify opportunities to improve quality outcomes and reduce operational variability.

Personnel Qualification and Competency Oversight

• Support development maintenance and administration of qualification and competency programs.
• Ensure qualified personnel maintain required certifications licenses registrations and competencies.
• Monitor qualification requirements associated with regulated work activities.
• Support workforce development initiatives aimed at improving technical competency and quality performance.
• Maintain qualification tracking systems and competency records.

Operational Quality and Compliance Support

• Provide quality and compliance guidance during planning procurement installation repair alteration commissioning maintenance and closeout activities.
• Assist operational teams in identifying quality requirements compliance obligations inspection requirements testing requirements and documentation expectations.
• Support implementation of quality controls and compliance processes within day-to-day operations.
• Assist field leadership in addressing quality concerns compliance questions and operational risks.
• Promote consistent application of company procedures and standards across all business units.

Regulator Customer and Stakeholder Coordination

• Coordinate with regulators authorized inspection agencies insurers engineers third-party inspectors certification bodies and client representatives.
• Support regulatory inspections audits reviews and compliance inquiries.
• Participate in customer quality reviews audits performance meetings and corrective action discussions.
• Maintain records of regulatory correspondence audit findings customer concerns and external commitments.
• Act as the primary contact for significant quality and compliance matters

Audits Inspections and Continuous Improvement

• Develop and administer the national audit program.
• Conduct operational audits field quality audits documentation reviews and compliance assessments.
• Evaluate adherence to company procedures technical standards regulatory requirements and customer expectations.
• Identify process gaps recurring deficiencies and opportunities for improvement.
• Support external audits conducted by regulators customers insurers certification bodies and other stakeholders.
• Track audit findings through to closure and verify effectiveness of corrective actions.
• Share audit findings lessons learned and best practices across the organization.

Corrective Action and Non-Conformance Management

• Develop and maintain processes for managing deficiencies non-conformances customer complaints and quality concerns.
• Lead investigations into recurring quality issues service delivery failures and compliance deviations.
• Facilitate root cause analysis and corrective action planning.
• Track corrective and preventive actions through to completion.
• Verify implementation and effectiveness of corrective actions.
• Escalate significant quality or compliance risks to operational and executive leadership as required.

Quality Performance Monitoring and Reporting

• Develop and maintain key quality and compliance performance indicators.
• Monitor trends related to audit findings deficiencies rework customer complaints callbacks corrective actions and compliance observations.
• Analyze performance data and recommend improvement initiatives.
• Prepare management reports dashboards quality summaries and executive presentations.
• Support leadership teams with performance reviews and strategic planning activities.
• Measure effectiveness of quality and compliance programs and recommend enhancements.

Training Awareness and Culture

• Develop or support training materials guidance documents quality alerts compliance bulletins and awareness programs.
• Promote understanding of quality expectations regulatory obligations and company standards.
• Support onboarding and ongoing competency development initiatives.
• Foster a culture of accountability continual improvement and operational excellence.
• Provide coaching and guidance to operational leaders and field personnel on quality and compliance matters.

Must Haves

• Strong working knowledge of Canadian jurisdictional requirements for fuels boilers pressure vessels pressure piping fittings repairs alterations welding brazing inspections testing certificates permits licenses and registrations.
• Familiarity with CSA B51 CSA B149 series ASME Boiler and Pressure Vessel Code ASME B31 piping codes CSA W47.1 CSA W59 and related jurisdictional requirements.
• Ability to interpret technical requirements and translate them into practical operational processes.
• Strong understanding of quality management principles and quality assurance methodologies.
• Experience developing implementing and maintaining Quality Management Systems.
• Knowledge of operational auditing field quality assurance continuous improvement and corrective action processes.
• Experience conducting technical and operational audits.
• Proficiency in root cause analysis and investigation techniques.
• Experience managing non-conformance and corrective action programs.
• Ability to utilize performance data to drive organizational improvement.
• Strong leadership coaching and influencing skills.
• Ability to communicate effectively with executives managers supervisors technicians regulators inspectors and customers.
• Strong organizational and project management abilities.
• Ability to manage multiple priorities across various regions and jurisdictions.

Nice to Haves

• Experience working within mechanical contracting building services industrial services pressure equipment or regulated construction environments.
• Experience managing regulatory compliance programs across multiple Canadian provinces or territories.
• Experience with welding procedure qualification and registration pressure equipment registration fuel system requirements or authorized inspection programs.
• Experience conducting internal or external quality and compliance audits.
• Experience developing compliance manuals inspection plans forms checklists training materials or other controlled documentation.
• Experience working directly with provincial or territorial regulators authorized inspection agencies certification bodies insurers or third-party inspectors.
• Post-secondary education or technical certification in engineering quality construction mechanical systems or a related discipline.

This is a new position. Expected annual compensation: $120000 $140000.

Modern Niagara offers a competitive total compensation package including:

• Defined Contribution Pension Plan with a generous employer contribution
• Flexible Health and Dental benefits with tiered options to meet the needs of you and your family
• An annual health spending account to support your overall wellness
• 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services
• A competitive vacation package with additional vacation granted throughout your tenure with the organization
• Employer Paid Parental Leave Top Up
• Annual Community Day dedicated to volunteering and giving back to the communities where we live and work
• Corporate Discounts through various vendors across Canada for programs such as fitness mobile phones travel home and auto insurance and many others

Here at Modern Niagara because we know our people are the best in the industry we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara
Who We Are
Modern Niagara helps building owners managers and general contractors meet the mechanical and electrical needs of their buildings across Vancouver Calgary Edmonton Toronto Southwestern Ontario and Ottawa. We are committed to having a positive and meaningful impact on Canadas infrastructure and on the communities where we live learn work and heal. We build for life.

Our Culture & Values
We value passion initiative determination professionalism and teamwork. Health and safety are embedded in everything we do and our award-winning safety culture consistently performs well above industry standards.

Diversity Equity & Inclusion at Modern Niagara
We are committed to building a diverse equitable and inclusive organization where everyone has access to opportunity feels a sense of belonging and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women Indigenous Black racialized 2SLGBTQIA people people with disabilities and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process please contact us at so we can make appropriate arrangements.

We appreciate every applicants interest in joining Modern Niagara. Only those selected for an interview will be contacted.

Required Experience:

Manager