Mortgage Specialist Renewals, Internal Sales

We are hiring a Mortgage Specialist Renewals Internal Sales!Reporting To:Manager Internal SalesFull-Time/Part- Time:Full-timeSalary Range:$65000 base salary commission (commission structure will be shared during interview)Posting Date:August 6 2026Closing Date:August 20 2026Hours of Work:8:30 a.m. 5:00 p.m. (with exception of one day a week: 11:30 a.m. 8:00 p.m.)Grade:Office Location: 55Downtown Montreal Hybrid Great location! Steps away from the main public transit station What we offer:Highly competitive compensation package which includes commission base salary bonus benefits and career advancement opportunities! *Eligibility for benefits is dependent on the terms of employmentThe OpportunityThe Mortgage Specialist is responsible for the retention of existing clients through renewals early renewals and savings How you will contribute:Handle all incoming calls from the department queue regarding early renewals maturing accounts and discharge requestsRetention of accounts which are discharging due to a switch or sale of propertySolicit to retain First National customers (inbound and outbound)Sell of Mortgage Life Insurance and Home Warranty programsSpeak with clients that are requesting an early renewal for lower interest rates or debt consolidationUtilize technology to aid the mortgage processAccountable for retention percentagesThe experience you need:Must possess good communication skills on the telephone and when interacting with internal First National departments and business partnersAbility to multi-task in a fast-paced environmentStrong ability to analyze and resolve problemsShift work would be required to support volume as requiredPrevious inbound/outbound sales experienceKnowledge of mortgage underwriting policies and proceduresKnowledge of mortgage and other debt products to ensure quality First National customer serviceStrong verbal and written communication skills in both English and French is required -require bilingualism due to National SupportWorking Environment and Physical Demands Analysis:Office environmentPeriods of high volume with tight timelinesLong periods of stationary position/sittingProlonged periods of repetitive movement (i.e. using a keyboard and mouse)Long periods of time in viewing a computer screenMulti-tasking may include speaking to customers on a telephone call while looking up information on a computer join First NationalCompetitive Compensation Comprehensive benefits program (i.e. Health Spending Account Maternity and Parental Leave Top Up)Hybrid working environment Extensive training programs to set our employees up for success Modern office environment conducive to collaborationSupportive teamwork culture Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year The team youll join:Founded in 1988 First National is one of Canadas largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canadas largest commercial mortgage lender. First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners. Artificial Intelligence is not used in our recruitment or hiring process for this would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race color religion national origin age gender identity physical or mental disability sexual orientation and any other category protected by National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.#FNLOQC