Mining Product Support Representative Yukon

Company:

Number of Openings:

Worker Type:

Position Overview:

Job Description:

Customer Focus / Product Support Sales

• Manage the successful execution of assigned product support business for your mining accounts
• Ensuring a strong focus of parts customer satisfaction (relationship building & strengthening retention)
• Direct timely resolutions to customer issues
• Maintain accurate and updated customer data including equipment populations equipment hours contacts.
• Leverage customer and Finning data to develop short and long range parts and component forecasts and partner with the customer to validate
• Develop and prepare supported by internal marketing support teams customer quotes proposals and responses to product support RFP/RFQ
• Coordinate and manage the profoma presentation and approval with customers
• Attend weekly customer scheduling meetings (planning meetings parts meetings etc.)
• Lead monthly meetings with your assigned customer base with documented actions
• Proactively manage fleet components with use of component management tools
• Build and execute product support attack plans to win in non-traditional spaces
• Execution of contractual product support requirements and Customer Value Agreements

Relationships

• Build and maintain strong relationships with key customer contacts
• Build and maintain relationships with internal branch team and support teams within Finning and Cat.

Enterprise

• Development and maintenance of a formal process for collecting competitive intelligence and reporting it to marketing and sales. Recognizing that the best competitive insights often come from our own field technicians the incumbent will develop and action processes designed to capture and report these activities.
• Working collaboratively with supply chain share customer parts and component forecast to ensure that we have parts supply

Education & Experience:

• Strong leadership & communication skills
• Proven problem solver who can deliver on all project phases without direct supervision
• Excellent interpersonal skills to deal with sensitive issues develop others or persuade others inside and outside the business unit to take specific actions
• The successful candidate has a good understanding of best practices for mine equipment
• 5 years sales experience managing large accounts
• Automotive or heavy equipment experience or proven sound mechanical & equipment systems knowledge
• Strong parts and service background
• Business acumen and understanding of support systems credit and financing
• Understanding Finning Systems: CTS PTOS INFOR M3/Lawson Warranty SIS
• Understands and adheres to safety procedure
• Experienced with various office programs MS Excel Word Outlook and PowerPoint

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.