Member Services Representative (Full-time) North Vancouver

Location(s):North Vancouver Branch

Job Type:Full TimeRegular

myWork Program: Office

Starting Salary Range:$46900.00-$49600.00

Background Screening Requirement:

• Enhanced Criminal Record Check
• Credit Check
• Identity Verification
• Employment Verification
• References

Job Purpose

On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice we help them Build a Better Future Together. While this job is posted as a Customer Service Representative internally we title it a Member Service Representative always putting members at the centre of everything we do.

Accountabilities

• Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values;
• We build connection.
• We act with courage.
• We re-imagine.
• Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more!
• Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
• Contribute to team results through listening spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs
• Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
• Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.
• Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur.

Skills & Qualifications

To be successful as a Member Service Representative in a Coast Capital branch you must be positive team-oriented individual with the following knowledge skills and abilities.

• Communication You have strong verbal English communication skills and are comfortable having sensitive conversations with members.
• Active Listening You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome.
• Empathy You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in.
• Initiative You dont sit and wait for something to do. You see something that needs to be done and do it.
• Problem Solving You find job satisfaction by identifying a member problem and work towards solving it with them.
• Curiosity You are a life-long learner who loves to grow their understanding of the financial world.
• Advisory You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization.
• Adaptability You happily handle whatever situation comes your way.
• Motivation You are a self-motivated positive and are looking to grow your career in customer service and/or banking.
• Integrity You follow the documented process and do the right thing every time. Even when no one is watching.

Equity Diversity & Inclusion at Coast Capital

Dont meet every single requirement At Coast Capital we believe everyone has potential. We are committed tobuilding better brighter more inclusive futuresfor everyone including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If youre excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital we are committed to equity diversity and inclusion. We strongly encourage applications from Indigenous Peoples Black and racialized persons persons with disabilities people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity diversity and inclusion and recognize that diverse perspectives experiences and expertise benefit of our employees our members and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process please contact us at or . This contact is intended solely for inquiries or feedback related to accessibility barriers accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.