Member Experience Liaison Revised

Connect with us!

LinkedIn

Facebook

Are you a people person with a passion for health wellness and community The City of Edmonton is looking for energetic ambassadors to join our Community Culture and Recreation team!

As a Member Experience Liaison you will be the face of our facilities ensuring every visitor feels welcome informed and safe. Whether you are providing a tour of our state-of-the-art fitness centres or helping coordinate a drop-in basketball game your goal is to inspire active living and foster a positive environment for all. Join us in building a vibrant healthy city where every community member can this role you will maintain a high level of visibility across various dryland amenities including fitness centres gymnasiums and indoor playgrounds. You will serve as a primary point of contact engaging patrons in conversation to promote facility memberships programs and services. Beyond promotion you play a vital role in facility safety by providing education on equipment use enforcing amenity etiquette and responding to emergency situations.

What will you do

• Act as a facility ambassador by proactively engaging with patrons to promote programs services and the benefits of an active lifestyle.
• Provide facility orientations and tours to new and existing members.
• Manage gymnasium spaces by setting up equipment for drop-in programs and ensuring fair play and sports etiquette among participants.
• Monitor fitness centres to ensure equipment is in good working order reset spaces for the next user and report any maintenance deficiencies.
• Educate patrons on the safe and effective utilization of equipment and adherence to facility guidelines.
• Respond to emergencies and provide first aid assistance when required coordinating with emergency services as needed.
• De-escalate patron concerns and manage behaviors to maintain a safe and inclusive environment.
• Other related duties

• Completion of a High School Diploma or GED

Assets:

• Valid Standard First Aid CPR Level C and AED certification
• Completion or in-process degree or diploma in Physical Education Kinesiology Recreation Education Communications Personal Fitness Training or other related subject matter
• Previous experience working in a municipal recreation or fitness facility environment
• Background in sports coaching fitness instruction or community engagement

Skills required for success:

• Strong verbal communication skills and the ability to connect independently with patrons
• Ability to work effectively in a dynamic team-oriented environment alongside various outcome areas
• Proven ability to make independent decisions and manage competing priorities in a fast-paced setting
• Confidence in responding to and managing emergency scenarios
• Alignment to our Cultural Commitments and Leadership Competencies ( a culture of equity diversity reconciliation and inclusion

Conditions of Employment:

• Hire is dependent on Police Information Check with Vulnerable Sector Check satisfactory to the City of Edmonton and there may be a cost associated with this requirement
• Candidates will be required to arrange their own transportation and where appropriate will be reimbursed in accordance with City of Edmonton policy.
• Ability to work a variety of shifts including evenings and weekends
• Possession of current Standard First Aid CPR-C and AED certifications
• Applicants may be tested

Work Environment:

• This position is physically active requiring constant standing walking and the ability to lift up to 20 lbs regularly (with occasional lifting up to 50 lbs)
• Work is performed primarily in indoor recreation environments which may be noisy or humid
• This is a public-facing role and requires engagement and interaction with diverse people from various backgrounds with different needs expectations and emotional states
• Note: Due to the nature of this work this position is not eligible for a hybrid work arrangement
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance
• Shift work requirements - Evening and Weekend work is required

The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits to 2 permanent part-time position

Hours of Work:30 hours per week

Salary Range: $21.918 - $26.183 (Hourly)

Recruitment Consultant: PG/RF

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.