Manager, Training, Compliance & Ground Handling

Accelerate your career with the most awarded Air Cargo Airline in Canada!
Cargojet is Canadas leading provider of time-sensitive overnight air cargo services and carries overpounds of cargo each business night. Cargojet operates its network across North America each business night utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canadas 50 Best Managed Companies as well as being awarded the Shippers Choice Award for the best Air Cargo Carrier in Canada for the past number of years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated hardworking and have a strong sense of leadership and commitment.

Primary Objective of the Position:

The Manager Training & Ground Handling is responsible for leading Cargojets training and development strategy while providing oversight of third-party ground-handling operations across the organization.

The role works closely with operational leaders subject matter experts internal stakeholders and external service providers to ensure employees and operational partners have the knowledge skills resources and support required to operate safely efficiently and in accordance with Cargojets standards and regulatory requirements.

The Manager is responsible for developing and implementing effective learning solutions supporting operational readiness managing third-party ground-handling relationships monitoring service performance and identifying opportunities for continuous improvement. The role requires a strong combination of leadership operational understanding stakeholder management and training expertise.

Key Responsibilities:

Training & Development

• Lead the design and delivery of Cargojets ground handling training across all stations aligned with business objectives operational requirements regulatory standards and employee development needs.
• Partner with subject matter experts to translate technical operational regulatory and business requirements into effective training programs and learning solutions.
• Ensure training programs remain current and responsive to changes in processes systems regulations operational requirements and business priorities.
• Conduct ongoing training needs assessments to identify current and future capability requirements and develop short- and long-term learning strategies that improve safety efficiency reliability consistency and service delivery.
• Establish and maintain a comprehensive framework to measure the effectiveness and impact of training programs across Cargojet stations.
• Define and monitor key training performance indicators including completion assessment results competency compliance knowledge retention and on-the-job application.
• Develop and maintain station-level training reporting dashboards and performance summaries to provide leadership with clear visibility into training activity and results.

Ground Handling

• Provide oversight and management of third-party ground-handling service providers to ensure contracted services are delivered safely efficiently consistently and in accordance with Cargojet requirements.
• Establish and maintain effective relationships with ground-handling providers and serve as a key point of contact for operational and service-related matters.
• Monitor vendor performance against contractual service levels operational requirements safety standards and agreed KPIs.
• Lead or participate in regular vendor performance reviews identifying service gaps operational risks and opportunities for improvement.
• Work with internal stakeholders and third-party providers to resolve operational deficiencies and ensure appropriate corrective and preventive actions are implemented.
• Support the review renewal amendment and ongoing management of ground-handling agreements in collaboration with Procurement Legal Finance and relevant operational stakeholders.
• Monitor compliance with contractual obligations and escalate significant operational safety service or contractual issues to the appropriate level of management.
• Conduct or participate in station visits operational reviews vendor meetings and performance assessments as required.
• Maintain appropriate training vendor performance and operational documentation and provide timely management reporting as required.
• Ensure compliance with all Company policies and procedures and perform other duties as assigned to support the efficient operation of the department and company.

Qualifications:

• Bachelors degree in Business Aviation Education Operations Engineering or a related discipline preferred.
• 7 years of progressive experience including strong hands-on experience in air cargo ramp operations warehouse operations ground handling or a closely related aviation environment.
• Demonstrated understanding of air cargo and aircraft ground-handling operations including ramp and warehouse activities operational workflows service delivery safety and operational readiness.
• Previous management or supervisory experience with demonstrated ability to lead teams and cross-functional initiatives.
• Demonstrated experience developing and implementing training programs and learning solutions.
• Experience managing third-party service providers vendor relationships contracts or operational service-level agreements is an asset.
• Strong project management organizational analytical and problem-solving skills.
• Excellent verbal written presentation facilitation and interpersonal communication skills.
• Strong ability to work collaboratively with senior leadership operational teams subject matter experts and external service providers.
• Strong computer skills with proficiency in Microsoft Office applications and the ability to learn and utilize various training operational and business systems.
• Demonstrated ability to make sound decisions and manage multiple priorities in a fast-paced operational environment.
• Knowledge of aviation safety security SMS Dangerous Goods WHMIS and applicable regulatory requirements is preferred.
• Ability to obtain and maintain all required company and government security clearances.

Important to Know:

• Cargojet is an equal-opportunity employer. We thank you for your interest. Only those candidates selected for an interview will be contacted.
• We are committed to providing accommodations for persons with disabilities. If you require accommodation we will work with you to meet your needs.
• At Cargojet we make safety the highest priority. Because of this priority and as we operate in a safety-sensitive environment we require all employees to abstain from consuming Cannabis in and outside of the workplace. This is a critical element of our drug and alcohol policy that all employees must comply with at all times.

Required Experience:

Manager