Manager, Technical Services
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Job Summary
Allied is a leading owner-operator of distinctive urban workspace in Canadas major cities. Our work is grounded in a clear purpose: to provide knowledge-based organizations with distinctive urban environments that support creativityconnectivityand human wellness.
Our vision is more expansive. Weseekto make a continuous contribution to cities and culture that elevates and inspires the humanity in all of informs how weoperate how wedesignand how welead.
Real estate for usis not a passive investment. Itis a profoundly human endeavourone that must promote wellness sustainabilitydiversityand creativitytoday and for generations to come.
Allied is also a place to build a career of consequence. If you are looking for work that is thoughtfultangibleand enduringwork that contributes meaningfully to cities and the people who inhabit themyou will find purpose here.
For more information onAlliedsapproach to city-building visit ourInsightspage.
The purpose of this position is to intentionally create a workplace culture that aligns with the companys values mission strategy and overall vision while leading a team preparing projects and budgets and ensuring that properties meet building systems performance expectations. This role is also responsible for delivering exceptional customer service and maintaining the physical condition and curb appeal of the properties.
Leadership Responsibilities
- Oversee the performance of a large portfolio of complex buildings.
- Partner with the Technical Services leadership team on strategy development team oversight and performance evaluation.
- Work closely with third-party service providers to ensure contractual obligations are met and high-quality service is delivered to both the properties and tenants.
- Lead coach and develop a team of Building Operators by fostering teamwork knowledge sharing accountability and collaboration across departments while managing performance through continuous feedback and goal setting.
- Participate in talent management activities including workforce planning candidate interviewing and selection onboarding training and performance management.
- Ensure all Building Operators receive cross-training across the buildings within their assigned portfolio.
- Oversee operator assignments work schedules overtime and holiday coverage.
- Ensure Building Operators maintain a professional appearance and wear the required uniform while on duty.
- Provide leadership and direction to Building Operators and Supervisors ensuring equipment-related issues are addressed through both self-performed work and effective task delegation.
- Identify training needs and obtain approval for development programs to ensure the team is equipped to manage daily operations and emergency situations.
- Where applicable provide management oversight and accountability for Supervisors.
Building Standards & Operations
- Lead the transition of properties from development and construction to operations ensuring a seamless handover process.
- Collaborate regularly with the Property Management team to ensure operational objectives are achieved.
- Work closely with vendors and contractors to ensure all required services are completed verified and properly documented.
- Ensure service contracts are administered effectively service levels are achieved and all service providers including contractors are appropriately supervised while on site.
- Oversee the commissioning maintenance and operation of major building systems including HVAC life safety elevators building envelope electrical and data distribution systems and related infrastructure.
- Conduct routine inspections of mechanical electrical HVAC and related building systems including water treatment equipment boilers heat pumps rooftop units and air conditioning systems to ensure optimal performance and reliability.
- Oversee Yardi FM and tenant service requests by reviewing response times ensuring work orders are fully documented analyzing reports and identifying opportunities to improve service delivery.
- Ensure tenant concerns are addressed promptly and professionally providing support with issue resolution and following up to confirm satisfaction.
- Ensure all preventive maintenance activities are completed as scheduled and update maintenance programs as necessary.
- Review daily weekly and monthly operational logs investigate irregularities and implement corrective actions to maintain safe and efficient building operations.
- Partner with Portfolio Operations in preparing annual operating budgets and lead the development of capital budgets for the portfolio.
- Ensure compliance with company policies standard operating procedures and building performance standards.
- Work closely with Construction and Portfolio Operations teams as well as technical consultants and contractors on tenant improvements capital projects base building work and vacant suite turnover activities.
- Manage the procurement of goods and services required to support building and portfolio operations.
- Ensure all health safety and security procedures are followed incidents are documented in Yardi FM and corrective actions are implemented to mitigate risk and liability.
- Oversee the setup and administration of projects within Yardi including work requirements and documentation in collaboration with the TSCON Coordinator.
- Ensure all fire protection systems and equipment are inspected and tested in accordance with legislative requirements and industry standards.
- Ensure seasonal building requirements are completed including boiler maintenance cooling tower operations roof assessments and other related activities in accordance with service agreements.
- Respond to after-hours calls and emergency situations as required.
- Collaborate with the Construction Manager during tenant fit-outs and construction projects to ensure building standards are maintained.
- Monitor portfolio-related KPIs and ensure performance targets are achieved in areas such as preventive maintenance training and work order completion.
Other Responsibilities
- Work closely with Leasing and Property Management teams where applicable to ensure landlord work commitments are completed on schedule including scope definition tendering and execution.
- Develop and maintain strong working relationships with Operations staff Property Management contractors tenants occupants and community stakeholders.
- Support Allieds sustainability wellness and user engagement initiatives.
- Participate in certification processes such as BOMA LEED and WELL where applicable.
- Perform other duties and responsibilities as assigned.
Required Experience:
- Minimum 9 years of experience in the technical operation of commercial properties.
- Minimum 5 years of experience leading and managing teams.
- Experience managing maintenance construction and/or capital projects.
- Experience with budget management KPI tracking and process improvement initiatives.
- Experience using a Computerized Maintenance Management System (CMMS).
Education and technical knowledge:
- Bachelors degree in Engineering Business Administration or a related field is considered an asset.
- Relevant technical certifications such as BES I & II SMT/SMA 4th Class Power Engineer or equivalent.
- Strong knowledge of HVAC electrical mechanical plumbing building automation and life safety systems.
- Solid understanding of applicable codes regulations and industry standards as well as health and safety practices.
- Knowledge of sustainability best practices energy management and ESG reporting requirements.
Required Qualifications:
- Proven leadership skills with the ability to coach develop and inspire high-performing teams.
- Excellent communication and customer service skills.
- Strong organizational prioritization and problem-solving abilities.
- Collaborative team player with a results-oriented mindset.
- Proficiency with Microsoft Office CMMS platforms and Building Automation Systems (BAS).
- Valid drivers license.
- Bilingualism (English/French) required for positions based in Eastern Canada.
At Allied total rewards are designed with the same perspective that shapes ouroperations. They are intended to support sustained contributioncreativityand a genuine sense of ownership in the work we do.
In practice this includes:
Shared financial success and an ownership mindset
Eligible employees participate in performance-based bonus programs and a retirement savings program with the option to invest in traditional funds or Allied units. This approach aligns individual effort with Allieds long-term performance and reinforces a sense of ownership at every level of the organization.
Intentional presence and time off
In addition to vacation employees receive six personal days and half-daysbefore statutory holidays. Allied supports flexibility whilemaintaininga strongin-personculture. This reflectshow we collaborate most effectively and how weoperateas a business.
Healthwellbeingand support
Comprehensive company-paidhealth benefits include vision and dental coverage along with a healthcare spending account. An employeeassistanceprogram is available to provide confidential support when it is needed.
Growth through leadership and exposure
Allied believes in leadership at every level. Employees are encouraged to contribute beyond the boundaries of their role collaborate acrossdisciplinesand develop a broad understanding of the business. For those drawn to real estate this includes uncommon exposure to how buildings organizations and cities evolve through hands-on experience and shared responsibility.
Professional development grounded in practice
Learning at Allied is both formal and experiential. Ongoing professional development and a mentorship program support growth through structured learning and day-to-day engagement with experienced colleagues across the organization.
Purpose and connection beyond work
Each year employees are provided with a paid volunteer day to contribute time and effort to a cause that is personally meaningful to themreflecting our belief that contribution extends beyond the workplace.
If you are motivated by the role real estate plays in shaping cities and cultureand want your work to contribute to that effortwe encourage you to apply.
Moreinsight into life at Allied including ourESG and EDIinitiatives canbe found inourannual ESG report.
*Temporary or contract roles may not qualify for all the benefits listed and some roles may follow a modified total rewards will confirmwhat benefits you qualify for during the recruitment process.
We value human connection and experience. WhileAllied uses technology including AI-enabled tools to support administrative efficiency all screening assessment and hiring decisions are made by people.
We arecommitted to hiring the most qualified candidates with a dedication towards supporting diversityequityand inclusion across our organization. All qualified applicants will receive consideration for employment without regard to gender ethnicity origin sexual orientationdisabilityand socioeconomic background. Diverse perspectives strengthen our organization and help us deliver better outcomes for our tenantspartnersand communities. All qualified candidates are encouraged to apply.
We strive to provide an accessible recruitment experience and welcomereasonableaccommodation requests at any stage of therecruitmentprocess. Please reach out toemailprotectedif support is needed.
We look forward to receiving your application.
Required Experience:
Manager
About Company
Allied Properties REIT is a leading owner and developer of urban office space that enhances profitability for business tenants operating in Canada.
