Manager, Retail Performance & Transformation
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Job Summary
Req Id:432282
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
The Retail Execution team plays a key role in the design and execution of the retail channels short- and long-term objectives. We are seeking a strategic and results-oriented leader to drive key wireless and wireline initiatives business transformation programs and the ongoing evolution of our retail systems. This role will be responsible for leading complex projects identifying opportunities to improve operational efficiency and customer experience and overseeing the support and enhancement of critical retail platforms. The successful candidate will possess exceptional communication analytical presentation and critical-thinking skills. This role offers the opportunity to lead transformational initiatives influence senior executives and deliver measurable business outcomes through project leadership system improvement and innovation.
The SuccessfulCandidate:
- Is passionate about innovation and continuous improvement.
- Thinks strategically while executing with discipline and attention to detail.
- Thrives in ambiguous environments and can effectively manage changing priorities.
- Builds strong relationships and influences across all levels of the organization.
- Creates alignment drives accountability and delivers results.
- Has a strong understanding of sales operations customer experience and business performance drivers.
- Leverages technology AI and automation as tools to simplify processes and improve outcomes.
- Lead the intake assessment prioritization and delivery of strategic projects and initiatives.
- Conduct in-depth analysis of retail sales performance identifying key trends opportunities and challenges to build a data-driven channel strategy
- Develop and present persuasive data-supported recommendations to senior leadership on optimizing the retail distribution footprint scaling sales performance and enhancing channel effectiveness.
- Identify opportunities to improve operational efficiency sales effectiveness and customer experience through technology AI and automation.
- Lead the strategy for automating the communication of pricing promotions and program updates to retail channels eliminating manual processes and improving speed to market
- Oversee the maintenance governance and optimization of automation solutions.
- Drive stakeholder alignment and effective communication across teams.
- Develop executive presentations business cases and strategic recommendations.
- Business degree with 5 years of relevant experience preferred.A strong aptitude for leveraging technology AI and automation not just for innovation but as practical tools to simplify processes reduce operational costs and drive measurable sales outcomes
- Experience leading business process automation or digital transformation projects particularly within a sales operations or channel communication context
- Demonstrated expertise in retail sales analysis with a proven ability to translate complex sales data and performance metrics into strategic recommendations for an executive audience.
- Experience leading business process automation or digital transformation projects particularly within a sales operations or channel communication context
- Experience balancing diverse stakeholder perspectives and driving alignment.
- Continuous improvement mindset with a bias for action.
- Advanced Microsoft Office skills including executive-level presentations and business cases.
- Experience in digital transformation or AI adoption programs
- Previous wireless and telecommunications experience is considered an asset.
- MBA is considered an asset.
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Toronto
Canada : British Columbia : Vancouver
Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 09/18/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements.If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback formor visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Toronto
Bellone of Canadas Top 100 Employers.
Required Experience:
Manager
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
