Manager of Digital Strategy & Performance, Tangerine Toronto

Requisition ID: 269695

At Tangerinewereredefining banking. As Canadas leading digital bank we thrive on innovation agility and bold thinking tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible accessible banking solutions breakthrough products and award-winning service. Beyond bankingwerecommitted to making an impact in the communities we serve and across our organization. We foster a culture built on integrity inclusion and fearless ambition where diverse perspectives are valued and people are empowered to do their best work.

Are you ready to disrupt the status quo Do you crave challenges that push boundaries Ifyourea high performer looking to accelerate your career and reimagine the banking landscape this is your moment.

Letsshape the future of banking together!

Position:Manager Digital Strategy & Performance/Digital Product & Experiences

Purpose of Job

As Manager Digital Strategy & Performance at Tangerine you will play a critical role in shaping the future of our digital products customer experiences and will support the Senior Manager Digital Strategy & Performance in developing and implementing digital strategies that align with broader business goals with a focus on driving client acquisition digital adoption mobile engagement client experience operational efficiency and revenue growth. This roleis responsible forunderstanding the competitive landscapeidentifyingbehavioural and performance trends across digital journeys and tracking progress against key performance indicators. You will help uncover opportunities to improve digital engagement deepen client relationships increase adoption of digital capabilities and deliver meaningful customer and business value.

Is this role right for you In this role you will:

• Monitor and analyze digital/mobileadoptionand client engagement trends acrossfrontbookandbackbookclient segments to identify opportunities for growth and re-engagement.

• Provide strategy support for key DPX initiatives by conducting competitive research performing deep-diveanalysisand building impactful business cases.

• Interlock with key partners across marketing operationsanalyticsand client solutions to improve data feedback loop for insights-driven decision making and roadmap prioritizations.

• Create a 360 view of a digital client byleveragingquantitative (EDW and GA) and qualitative (customer feedback) to uncover key insights across all customer touchpoints. Proactivelyidentifygrowth opportunities and work with key partners to enable oroptimizedigital journeys.

• Translate performance insights into actionable recommendations that support roadmap prioritization campaign targeting journey optimization and executive decision-making.

• Build data pipelines and create high-priority dashboards and reports tomonitorkey DPX OKRs and performance indicators.

• Provide monthly and quarterly OKR reporting for enterprise business reviews and planning sessions.

• Help elevate data literacy and insights-driven mindsets across DPX and key stakeholder groups.

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you:University or college degree in businessmarketingor technology

• 3 - 5years of related experiencein digital transformationeCommerceor Fintech.

• Previousexposure to the banking industry/financial services is preferred
• ProficiencyinAgile methodologies
• Basic knowledge of Tangerine systems and processes

• Action oriented analytical problem-solving skillset

• Strong data-driven approachutilizingkey metrics and evidence in decision making

• Strongverbal and written communication skills ability to communicate effectively to technical and non-technicalaudiences.

• Strong organizational sense and effective time and priority management

• Eager to learn anddemonstratea growth-mindset
• Ability to definemonitor and interpret adoption andengagementKPIs including digital/mobile adoption active usage funnel conversion feature engagement client segmentation and product depth metrics.
• Expertknowledge of Google Analytics or Adobe Analytics. Sound understanding of digital data collection and implementation process.
• Expertknowledge of GoogleBigQuery
• Expertwith SQLabilityto analyze multiple large datasets.
• Highly experiencedwith data visualization tools such as Looker TableauPowerBIand DOMO.
• Project delivery skills with proven abilities to collaborate effectively with cross-functional partners.

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process please let our Recruitment team know.