Manager, Human Resources (Calgary or Edmonton)

The Manager Human Resources Retail partners with regional retail leadership teams and client groups to foster a high-performance culture by embedding and elevating exceptional HR processes and practices consistent with Indigos Guiding Principles. This role acts as a strategic business partner providing proactive HR practices to support operational success in a retail environment.

By collaborating with HR Centres of Excellence the Manager Human Resources Retail ensures the effective delivery of core HR processesincluding Staffing Performance & Potential Succession Career Planning Learning & Development and Total Rewardsdriving organizational success through people while ensuring compliance with employment legislation and any applicable collective agreements.

KEY PERFORMANCE METRICS

• Engagement
• Employee Net Promoter Score
• Talent development and succession bench strength
• Retail talent program completion KPIs
• HR annual scorecard KPIs

KEY ACCOUNTABILITIES

• Build trusted partnerships with business leaders and regional people leaders providing strategic HR guidance aligned to business objectives workforce planning talent strategies and organizational effectiveness.
• Act as the primary HR advisor and advocate for assigned client groups ensuring effective implementation communication and adoption of enterprise and retail people programs including annual HR processes.
• Provide expert guidance and coaching on employee relations performance management risk mitigation and complex people matters ensuring compliance with employment legislation company policies and HR best practices.
• Translate business strategy market trends and operational priorities into people plans and organizational solutions that support growth performance and change.
• Leverage people analytics business insights and workforce trends to identify opportunities and risks informing proactive talent engagement and organizational decisions.
• Help to define employee engagement goals and action planning strategies to drive increased engagement and enhance overall team performance
• Conduct sensitive investigations with a high degree of professionalism discretion care and expertise
• Partner with leaders to design and implement organizational changes talent strategies engagement initiatives and communication plans that strengthen culture leadership capability and team effectiveness.
• Partner with leaders on talent acquisition succession planning development planning and retention strategies to build strong leadership pipelines and organizational capability.
• Serve as a subject matter expert and liaison between the business HR teams and Centres of Excellence to ensure integrated practical and impactful people solutions.
• Collaborate with HR Centres of Excellence to design deliver and embed people programs policies processes and initiatives that meet the needs of assigned client groups.
• Support the successful execution of key talent processes including staffing and onboarding talent planning annual performance and potential processes succession planning and career planning
• Support the successful execution of key total rewards processes including annual merit and bonus cycles equity assessments and compensation recommendations.
• Drive continuous improvement by identifying opportunities to enhance people practices processes systems and ways of working with a focus on scalability efficiency and long-term organizational effectiveness.

Reports to: Director Human Resources Retail

Manager Once Removed: CPO

KEY RELATIONSHIPS

Internal:

• Retail Upper Field Leaders
• Retail Store Leadership
• HR Centers of Excellence
• Regional Loss Prevention Manager
• Retail Operations Team
• Payroll

External:

• Outplacement services
• External legal

Qualifications :

QUALIFICATIONS

• Minimum 5-7 years progressive experience in HR business partner or generalist role primarily in a multi-site or retail environment
• Post-secondary education in HR business or a related field
• CHRL or similar HR professional designation an asset
• Proven ability to navigate complex employee and labour relations issues.
• Strong knowledge of Canadian employment legislation
• Strong business acumen and strategic problem-solving
• Trusted advisor with excellent communication relationship-building and stakeholder engagement skills
• Cultural engagement expert with a focus on operational excellence
• Demonstrated curiosity for surfacing and effectively and efficiently solving problems to assist leaders in resolving organizational people and change priorities
• Full alignment with Indigo values as reflected in the Guiding Principles statements
• A passion for Indigos mission
• Strong organizational skills with the ability to effectively manage competing priorities
• Previous experience with UKG (HRIS) an asset
• Other (travel Bilingual etc.)
• Ability to travel independently up to 25% across assigned regions including overnight travel within the Canadian market; a valid drivers license is required
• Occasional travel to Indigo Home Office (located at 620 King St W Toronto ON M6K 0C6 Canada)
• Access to a private and consistent home office environment suitable for confidential remote work

Bilingual (English/French) considered an asset.

Additional Information :

At Indigo all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly fairly and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo Diversity Equity Inclusion and Accessibility are core to our values. We integrate these principles into our training policies and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences including but not limited to individuals who identify as BIPOC (Black Indigenous and People of Color) members of the 2SLGBTQIA community and persons with disabilities. If you require an accommodation during the recruitment process please contact Human Resources at

This posting is for a current opportunity within Indigo.

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly fairly and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo Diversity Equity Inclusion and Accessibility are core to our values. We integrate these principles into our training policies and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences including but not limited to individuals who identify as BIPOC (Black Indigenous and People of Colour) members of the 2SLGBTQIA community and persons with disabilities. If you require an accommodation during the recruitment process please contact Human Resources at 

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect use and protect your personal information when you apply for a role with Indigo and the choices available to you.

This posting is for a current opportunity within Indigo.

Remote Work :

Yes

Employment Type :

Full-time