Manager Client & Segment Analytics

Requisition ID: 272638

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

Purpose

Reporting to the Sr. Manager Client & Segment Analytics within Canadian Banking Analytics the Manager Client & Segment Analytics is responsible for delivering actionable client insights business intelligence and analytics-driven recommendations that support the banks client growth engagement primacy retention and profitability objectives. The incumbent will analyze client behaviours segment performance customer trends and emerging opportunities translating complex data into clear recommendations that support business decisions and client-centric strategies.

This role is an individual contributor position with end-to-end accountability for assigned analytics and business intelligence projects. The Manager will define analytical approaches coordinate data and delivery requirements conduct or oversee analysis develop dashboards and reporting solutions communicate findings and support implementation and measurement. The incumbent will manage stakeholder relationships and work closely with business campaign strategy marketing channel technology and analytics partners to drive alignment adoption and measurable business impact.

The ideal candidate will bring strong analytical business intelligence project management communication and relationship management capabilities. The incumbent must be comfortable operating independently managing multiple priorities navigating ambiguity and working across specialized analytics functions including Business Intelligence Advanced Analytics Customer Analytics Marketing Analytics Personalization Pricing Channel Analytics and Data & Technology teams.

Is this role right for you In this role you will:

• The incumbent will provide analytical and BI support to Canadian Banking partners by identifying client and segment trends uncovering growth opportunities measuring strategic outcomes and recommending actions that improve client acquisition primacy engagement retention cross-sell and relationship depth. The role is accountable for managing assigned initiatives from problem definition through delivery including stakeholder alignment work planning analytical execution solution development quality assurance communication implementation support and ongoing performance monitoring. The incumbent will also contribute to executive presentations planning discussions governance updates and leadership reporting that advance the banks client-focused growth agenda.
• Own analytics and BI projects end-to-end from intake and problem definition through scoping work planning data assessment analysis solution development quality assurance stakeholder review implementation support and post-launch measurement.
• Deliver client and segment analytics across Canadian Banking generating insights and recommendations that improve client acquisition primacy engagement retention profitability and overall relationship depth.
• Support the development execution and evolution of the banks client segmentation strategy by translating segment frameworks into practical analytics measurement reporting and business applications.
• Manage stakeholder relationships across business product marketing campaign channel finance analytics technology and data teams. Build credibility clarify needs align expectations communicate progress and resolve delivery risks or dependencies.
• Partner with business stakeholders to frame questions establish hypotheses define success measures size opportunities assess trade-offs and recommend actions that balance client experience revenue growth profitability operational efficiency and long-term objectives.
• Manage the design development enhancement and ongoing performance of dashboards scorecards reporting frameworks and self-service BI solutions. Ensure outputs are accurate consistent intuitive scalable well-documented and aligned with business decision needs.
• Develop measurement frameworks for client growth and engagement initiatives including clear KPIs baselines targets performance monitoring test-and-learn approaches and processes that enable continuous optimization.
• Conduct client segment and portfolio analysis using appropriate analytical techniques to identify behavioural trends performance drivers emerging risks growth opportunities and areas for intervention.
• Translate complex analytical findings into clear business narratives and actionable recommendations for senior leaders and stakeholders through presentations written updates dashboards and executive-level communications.
• Provide delivery leadership without direct reports by coordinating contributors clarifying roles and timelines maintaining project discipline sharing expertise and supporting the development of peers and junior colleagues through coaching and knowledge transfer.
• Identify opportunities to modernize tools processes data pipelines reporting and analytical workflows through cloud capabilities automation standardization and reusable solutions that improve speed quality and scalability.
• Identify and apply practical AI-enabled analytics and BI approaches that improve insight generation quality consistency and efficiency while following responsible use governance privacy and risk requirements.
• Maintain strong analytical controls through documented logic reconciliation peer review testing version management traceability and clear communication of assumptions limitations and data quality considerations.
• Manage multiple concurrent initiatives assess urgency and value maintain transparent plans escalate issues appropriately and adapt delivery approaches as business needs evolve.
• Maintain a strong understanding of Canadian Banking priorities client needs products financial drivers competitive trends and emerging industry practices using this knowledge to improve analytical relevance and business impact.
• Champion a client-focused culture that deepens relationships and leverages the banks broader capabilities systems and expertise.
• Understand and apply the banks risk appetite and risk culture in day-to-day activities and decisions while ensuring compliance with applicable policies controls regulatory requirements privacy obligations and risk management frameworks.
• Support an environment of integrity accountability inclusion collaboration and continuous improvement while contributing to the banks broader strategic objectives.

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:

• Bachelors degree in Computer Science Finance Economics Business Administration Engineering Statistics or a related discipline; MBA CFA FRM or masters degree in Analytics is as asset.
• Strong experience in analytics business intelligence or decision support with solid business and financial acumen and an understanding of portfolio performance P&L levers profit drivers KPIs growth initiatives and performance measurement.
• Demonstrated ability to independently own complex analytics or BI projects from initial problem definition through delivery stakeholder adoption and ongoing measurement.
• Experience partnering with business campaign product pricing finance marketing and channel teams to shape analytical approaches size opportunities evaluate outcomes and recommend practical actions.
• Strong business intelligence capabilities including experience designing automating enhancing documenting and maintaining dashboards scorecards reports semantic models and performance measurement frameworks.
• Proficiency with relevant analytical and BI tools and platforms such as cloud computing BigQuery SQL Python R SAS Excel Power BI or equivalent technologies.
• Ability to extract interpret validate and translate complex data into meaningful and actionable business insights with speed accuracy and appropriate analytical rigour.
• Strong project management skills including scope definition work planning dependency management risk identification prioritization quality assurance and communication of progress and decisions.
• Demonstrated stakeholder and relationship management skills with the ability to influence without formal authority constructively challenge assumptions manage expectations and build alignment across diverse teams.
• Proactive and solutions-oriented mindset with the ability to anticipate business needs identify emerging risks and opportunities navigate ambiguity and recommend practical paths forward.
• Commitment to adopting new tools automation reusable processes and modern data practices that improve scalability standardization efficiency and the quality and timeliness of analytics and BI delivery.
• Ability to identify and apply practical AI use cases within analytics and BI workflows while supporting responsible adoption appropriate controls and measurable business outcomes.
• Excellent oral written presentation and data storytelling skills with the ability to communicate technical concepts clearly to business partners senior stakeholders and broad audiences.
• Strong organizational skills and the ability to manage multiple concurrent requests with urgency sound judgement attention to detail and accountability for outcomes.
• Demonstrated collaboration and informal leadership capabilities including the ability to coordinate cross-functional contributors share knowledge and support the development of colleagues without direct people-management responsibility.

Some more information you might need to know:

• Work in a standard hybrid environment. Limited travel domestically & internationally.
• Wokring Hours: Monday - Friday 9 am - 5 pm EST Hybrid.
• Location: 44 King St West Toronto

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.