Manager, Catering & Event Operations

As a valued member of the MLSERestaurants and Cateringteam theManager Catering & Event Operationsis responsible forleading the operational planning and execution of premium catering events throughout Scotiabank Arena. This role oversees the successful deliveryof corporatesocialand hospitalityevents across the arenas premiumspaces whileproviding operational leadershipfor catered events throughout our venue(s).

Working closely with the Catering Sales Team Culinary Restaurant Operations Scheduling and Event Services teams thisManagerensures exceptional guest experiences operational excellence financial accountability and championship service standards across every event.

RESPONSIBILITIES

Event Operations

• Lead the planning and execution of premium catering events throughout Scotiabank Arena.

• Oversee event operations in premium clubs suites lounges meeting spaces and other hospitality venues throughout the arena.

• Provide operational leadership for catering events hosted at MLSE venues.

• Supportselectsoff-site catering events including private residences golf tournaments community activations and otherspecial eventsas.

• Review Banquet Event Orders (BEOs) and ensure all event requirements are executed accurately.

• Coordinate staffing plans rentals equipment décor eventlogistics and operational timelines.

• Prepare production sheets setup diagrams seating plans timelines and operational documentation.

• Conduct pre-event meetings and communicate expectations to supervisors and hourly staff.

• Work closely with the Scheduling team to ensurelabouris appropriately budgeted and scheduled while adhering to the Collective Bargaining Agreement (CBA).

• Partner with Culinary Sales Audio Visual Security Building Operations Housekeeping and other departments to ensure seamless event execution.

• Oversee food and beverage service ensuring timing presentation and service standards are consistently met.

• Respond proactively to client and guest concerns ensuring service recovery is handled professionally.

• Anticipate operational challenges and implement solutions before theyimpactthe guest experience.

• Ensure opening service and closing procedures are completed accurately and efficiently.

Leadership

• Lead coach mentor and develop supervisors and hourly event teams.

• Foster a collaborative One Team culture while promoting accountability and operational excellence.

• Conduct performance coaching development conversations and annual performance reviews.

• Support recruitment onboarding training succession planning and ongoing employee development initiatives.

• Ensure teams consistently deliver MLSEs championship service standards.

QUALIFICATIONS

• 3 years of progressive management experience within catering hospitality or event operations.

• Experience managing premium hospitality or large-scale catering operations in a sport entertainment hotel conventioncentre or similar high-volume environment.

• Demonstrated experience leading multiple concurrent events in a fast-paced environment.

• Strong financial acumen includinglabourmanagement event costing and operational budgets.

• Experience working with event management software (Tripleseatpreferred).

• Strong knowledge of premium food and beverage service banquet operations and hospitality standards.

• Ability to adapt quickly in a dynamic event-driven environment.

• Excellent organizational interpersonal presentation and communication skills.

• An ongoing awareness and responsiveness to client satisfaction withhigh expectationsfor quality.

• Confident user of MS Office inventory and POS programs- experience withTripleSeatan asset.

• Exceptional interpersonal presentation and communication skills.

• Demonstrated ability to build and develop professional relationships.

• Ability to communicate motivate and lead effectively.

• A proactive approach toward day-to-day activities and shifting demands.

• An effective problem solver driven by results and alert to change.

• Shown to perform well under pressure; manage and lead multiple priorities simultaneously.

• Ensure compliance with all food safety liquor licensing (AGCO) Smart Serve WHMIS Occupational Health & Safety and MLSE operating standards.

• Skilled knowledge of food winebeerand spirits.

• Flexibility to work eveningsweekendsand holidays.

• Experience managing premium hospitality or large-scale catering operations in a sports entertainment hotel or conventioncentreenvironmentwill be considered an asset.

Please apply by: Thursday August 20.