Manager, Business Automation

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life were driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring authentic bold inspiring and impactful.

When you join Sun Life youll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions so you can make a meaningful difference in our Clients lives.

Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

About the role:

The Manager Business Automation is a working-level people leader within Sun Life Global Investments on the Strategic Analytics and Innovation team. The role is accountable for automation intake delivery sustainment and team performance across SLGI business functions. It sets direction for the Automation Analyst translates business needs into build-ready requirements contributes senior technical expertise and ensures solutions are governed reliable documented adopted and business-aligned.

What will you do

Lead Automation Intake Prioritization and Delivery

• Run intake triage prioritization and backlog management.
• Translate business problems into approved build-ready requirements.
• Set priorities based on value complexity risk and capacity.

Define Requirements and Manage Technical Feasibility

• Clarify business needs data dependencies constraints and effort.
• Validate feasibility against Keel and approved source systems.
• Align specifications with data governance OSFI B-13 considerations and delivery controls.

Manage the Automation Analyst and Technical Quality

• Set direction assign work review output and own results.
• Coach and develop less experienced team members.
• Support complex development and standards for code review testing change management and reuse.

Deliver Govern and Sustain Automation Solutions

• Support development testing deployment and sustainment using Python SQL Power Automate Microsoft 365 AWS and approved AI tooling.
• Implement error handling logging monitoring documentation run books and escalation paths.
• Use peer review to manage automation and AI-enabled model quality and risk.

Own Stakeholder Adoption and Value Tracking

• Manage stakeholder relationships scope progress adoption barriers and support.
• Communicate with peers and management to align outcomes to business goals.
• Track value including time saved expense impact reliability gains and risk reduction; escalate serious issues

What do you need to succeed

• 6 to 10 years of experience in automation workflow business analysis or solutions delivery
• Proficiency with Python SQL Power Automate Microsoft 365 AWS and approved AI developer tooling

• Strong stakeholder management skills with the ability to build trust manage expectations and influence outcomes across diverse business partners.
• People leadership skills with the ability to coach develop and support team members while driving accountability and results.

• Senior-level problem-solving clear communication diplomacy prioritization adaptability and influence across technical non-technical and management audiences.
• University degree in Computer Science Software Engineering Information Systems Business Analysis or related field; or equivalent experience.

Preferred Skills:

• Experience with source control code review and deployment practices.
• Exposure to cloud services and AI/ML concepts or tools.
• Experience working in Financial services or asset management.
• Awareness of data governance practices.
• Experience managing or supporting technical staff.

Whats in it for you

• Hybrid work environment
• A friendly collaborative and inclusive culture
• 20 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension stock and savings programs to help build and enhance your future financial security
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health mental physical and financial

Recent Awards:

• We are honoured to be recognized as aand 2025 Best Workplaces in Canada by Great Place to Work Canada
• Great Place to Work list for Best Workplaces for #HybridWork 2022
• Great Place to Work list for Best Workplaces for Professional Development in Canada 2022
• Named Best Places to Work by Glassdoor 2021 and 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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