Manager Assistant E-Business Transactions & Customs Operations
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Job Summary
At CN everyday brings new and exciting challenges. You can expect an interesting environment where youre part of making sure our business is running optimally and safelyhelping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
The incumbent is responsible for ensuring that all transactional and customs-related issues are resolved for CN to maintain operational fluidity. The incumbent leads and coaches a team of unionized employees including carrying out daily scheduling and troubleshooting. Furthermore the incumbent ensures that all regulatory customs changes are properly planned for tested internally and externally and implemented with both customs authorities and CN. The incumbent oversees process procedures and escalation for Holds and Overloads and waybill.
Carry out weekly scheduling for all unionized team members including assigning daily workload
Communicate employee scheduling information to Payroll daily
Troubleshoot unionized employee issues regularly
Handle Step 1 grievances including carrying out investigations
Coach and counsel unionized employees and carry out informal performance management
Lead daily team meetings
Train and onboard unionized employees
Collaborate with Information and Technology (I&T) to ensure that all regulatory and compliance changes such as Transport Canada the United States (U.S.) Department of Transport Canada and U.S. customs are properly implemented across the organization
Ensure processes programming and communication are in place prior to implementation enforcement of new regulations
Oversee implementation of changes to customers and within CN via published bulletins and job aids
Handle all U.S. and Canadian customs penalties including investigating disputing submitting for payment and providing follow-up coaching to appropriate CN departments
Liaise with U.S. and Canadian customs officials on all border and in-land issues
Participate in industry committees
Receive requests from individuals across CN including Senior Leaders Account Manager for new procedures or processes
Meet with appropriate individuals within and outside CN to gain a better understanding of new required procedures or processes
Act as Subject Matter Expert to brainstorm and develop new procedures or processes
Initiate efficiencies and establish best practices
Ensure that new procedures or processes are implemented appropriately including creating drafting communicating and monitoring accordingly
Prioritize daily weekly and annual action items
Establish and monitor workload and people measurements including Key Performance Indicators
Carry out staff and resources planning including training qualification and succession planning
People Management 30%
Regulatory Requirements and Compliance 30%
Processes and Procedures 20%
Planning 20%
The role operates under standard office working conditions with a Monday to Friday workweek. This is a 100% on-site position requiring employees to work five days per week in the office. The role requires being available 24/7 to respond to operational issues and working a scheduled weekly on-call rotation. The role involves managing priorities and delivering work within established timelines with support from the team to ensure sustainable and effective workload management. The role requires travel within North America.
Customs Processes
Minimum 3 years of experience in North American customs processes
o Experience leading unionized employees
o Experience in the rail transportation industry*
Candidates with an equivalent combination of education training and experience will be considered
*Any requirement marked with (*) will be considered an asset (not mandatory)
Bachelors Degree in a related field
Candidates with equivalent practical experience education or training will be considered
We care about each other Proactively improves safety and inclusion
We strive for excellence Seeks insights to drive change
We succeed together Actively supports team and adopts digital discipline
We lead responsibly Makes values-aligned decisions and owns mistakes
Leadership (Expected Proficiency Levels)
Vision and strategic thinking Focuses on shortterm team priorities
Impactful and inclusive leadership Encourages open dialogue and ensures all voices are heard
Performance and value delivery Optimizes team performance and ensures resource efficiency
Empowerment and talent development Encourages growth and supports initial decision-making
Strategic communication and influence Shares priorities and connects work to shortterm goals
Managerial courage and decisiveness Makes timely decisions and addresses performance gaps directly
Financial acumen Monitors team budgets and identifies cost-saving opportunities
Autonomy Works independently seeks clarity
Compliance Guides team on compliance and risk measures
Political acumen Builds team relationships and navigates approvals strategically
Interpersonal flexibility Adapts communication to teammates perspectives
General Microsoft Suite computer skills including MS Access
Knowledge of Structured Query Language (SQL) and Database applications
Knowledge of Canadian and U.S. transportation regulations
Knowledge of dangerous goods and customs regulations
Time management
Knowledge of Service Reliability System (SRS)*
SRS waybill and customs knowledge
eBusiness and Web Based Training (WEB) application knowledge
Knowledge of Electronic Data Interchange (EDI) message sets and WebMethods
*Any requirement marked with (*) will be considered an asset (not mandatory)
About CN
CN is a premium railroad that sustainably generates value for our customers shareholders employees and stakeholders with an unwavering commitment to safety and service. Essential to the economy to the customers and to the communities it serves CN safely transports more than 300 million tons of natural resources manufactured products and finished goods throughout North America every year. CNs network connects Canadas Eastern and Western coasts with the U.S. South through a 20000-mile rail and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.
At CN we are dedicated to building North Americassafest mostinclusiveandsustainable railroad which includes reflecting the communities in which we operate. Research shows that candidates often dont apply unless they feel they fit the job posting at 100%. To all potential applicants even if you dont meet every job requirement listed in a posting we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials accessible meeting rooms or other accommodations) please get in touch with our team at.
As an equal opportunity employer qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status and other protected status as required by applicable law.
Please monitor your email on a regular basis as communication to applicants is done via email.
Required Experience:
Manager
About Company
Shipping by Rail and Intermodal is efficient, reliable, cost effective & environmentally friendly. CN is your complete transportation and logistics solution.
