Manager, Application Services | Gestionnaire, applications en ligne

About us

We are a purpose-driven organization dedicated to serving Canadians and safeguarding their hard-earned money when it matters most. Every day we honor our promises by working together as one team with Canadians best interests at heart. We are committed to fostering an inclusive and supportive culture guided by determination accountability and a bias for action.

The right challenge is waitingbring your experience and make a difference. Join our team and see how far your skills can take you.

About the role

As a Manager Application Services you will be responsible for coordinating application service delivery and support for custom-developed and COTS (Commercial Off-the-Shelf) order to achieve this the incumbent must demonstrate an excellent understanding of organizational needs to enable and enhance CDICs capabilities through technical solutions.

This role can be performed from our Ottawa or Toronto offices following a hybrid model approach. This is a full-time permanent opportunity.

CORE RESPONSIBILITIES required for this role

• Leads the end-to-end delivery support and continuous improvement of the application portfolio including custom-developed configured and SaaS applications. The Manager ensures that services are reliable secure supportable and aligned with business priorities.
• Provide day-to-day technical and operational leadership for a small team balancing people management technical oversight delivery coordination vendor engagement and operational support. The Manager is expected to provide direction while also contributing directly where capacity urgency or complexity requires.
• Works with business partners to understand user needs clarify product outcomes assess options maintain practical roadmaps and translate priorities into practical delivery plans. The Manager ensures that requirements risks dependencies decisions and trade-offs are clearly documented and communicated.
• Manages a blended delivery model that may include agile waterfall iterative enhancement production support proof of concepts and vendor-led work. The Manager coordinates intake and prioritization of work based on business value user impact operational risk team capacity and enterprise commitments.
• Maintains operational accountability for application health incident response problem management change readiness release coordination knowledge management and service continuity. The Manager ensures that support practices are practical sustainable and appropriate for a small-team operating model.
• Ensures that application changes are secure compliant tested documented and transitioned effectively into production. The Manager works with architecture cybersecurity privacy data infrastructure and service management partners to manage risk without creating unnecessary delivery friction.
• Manages vendors service providers and cross-functional contributors to ensure that external work is clearly scoped monitored accepted and aligned with enterprise standards. The Manager escalates issues early and ensures that vendor dependencies do not compromise delivery supportability or accountability.
• Builds and maintains a current understanding of the application portfolio including business purpose ownership dependencies data sensitivity lifecycle status technical debt resilience needs and opportunities for modernization or rationalization. The Manager uses this understanding to inform product lifecycle decisions including when to enhance sustain simplify consolidate or retire applications.
• Supports data-informed decision-making by ensuring that application data reporting integrations and management information are reliable appropriately governed and available to support operational and strategic decisions.
• Leads coaches and develops team members while recognizing the realities of small teams including cross-training shared ownership back-up coverage documentation and sustainable workload management. The Manager sets clear expectations and supports performance learning and resilience across the team.
• Identifies communicates and manages risks issues constraints and resource pressures in a timely and practical manner. The Manager provides clear advice to senior management on impacts options recommended action and decisions required.
• Contributes to technology planning by identifying opportunities to simplify services reduce manual effort improve user experience strengthen resilience and adopt modern practices such as automation secure-by-design delivery cloud-aware operations and responsible use of emerging technologies.

About you

You take pride in the work that you do and are passionate about making a difference and an impact. You face challenges head-on are an excellent communicator and collaborator and act with integrity.

SKILLS you bring

• Strong hands-on technical leadership skills with the ability to guide application delivery support troubleshooting solution design and operational decision-making while managing a small team.
• Practical understanding of modern application delivery practices including agile waterfall iterative enhancement DevOps testing release management and secure transition to production.
• Strong understanding of application support IT Service Management incident management problem management change enablement knowledge management service continuity and production stability.
• Ability to manage competing delivery operational risk and stakeholder priorities in a small-team environment where managers must balance leadership responsibilities with direct contribution.
• Strong business analysis product ownership and relationship management skills including the ability to clarify business needs translate requirements into practical plans and communicate options risks trade-offs and decisions required.
• Ability to apply product-management practices including roadmap development intake management backlog prioritization user-centred problem definition value assessment benefits tracking and lifecycle planning.
• Sound understanding of cybersecurity privacy data protection compliance secure-by-design delivery access management and risk-based decision-making as they relate to application services.
• Working knowledge of cloud SaaS integration automation data reporting and business intelligence technologies with the ability to assess their operational security cost and support implications.
• Strong vendor and partner management skills including the ability to define scope monitor delivery manage dependencies assess quality escalate issues and ensure solutions are supportable over time.
• Strong people management coaching and workload planning skills including the ability to develop team members support cross-training manage capacity and build sustainable coverage in small teams.
• Strong communication presentation negotiation and influencing skills with the ability to explain technical issues clearly to business executive vendor and technical audiences.
• Strong analytical problem-solving prioritization and judgement skills with the ability to identify risks early recommend practical mitigations and escalate issues appropriately.

Required EDUCATION & EXPERIENCE

• Post-secondary degree or diploma in Computer Science Information Technology Information Systems Business Administration or a related discipline; an equivalent combination of education training and relevant experience may be considered.

• Five to seven years of progressively responsible experience in application services technology delivery IT operations or a related technology function.

  Three or more years of experience leading people work vendors or cross-functional contributors including experience operating in small teams where managers balance direct contribution with people leadership and delivery accountability.

• Experience supporting or managing applications across their lifecycle including requirements solution design configuration or development testing release production support incident/problem management change readiness documentation roadmap planning backlog prioritization benefits tracking and continuous improvement.

• Experience working with modern delivery and operating practices such as agile waterfall DevOps IT Service Management vendor-led delivery cloud or SaaS solutions cybersecurity privacy data reporting or business intelligence.

• Experience managing business relationships stakeholder expectations delivery priorities risks dependencies vendors and service outcomes in a complex technology environment.

• Relevant certifications or training in IT Service Management project delivery agile delivery product management or product ownership cybersecurity cloud vendor management or people leadership are considered assets.

Must have

Language Requirements: Bilingual Imperative: Level (BBB/BBB).

Security Clearance: Eligibility to obtain a Secret-level security clearance.

Closing Date

Applications will be reviewed on a rolling basis with priority given to applications received by October 9 2026. The posting may close earlier or remain open longer depending on application volume.

AI Use Disclosure
Artificial intelligence and automated screening tools are not utilized in this hiring process.

Equity Diversity & Inclusion and Accommodation Request

CDIC is an inclusive equitable and diverse workplace. We want to give all qualified applicants the chance to shine during the selection process. We believe that everyone should be treated equally and fairly regardless of race colour religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. CDIC will strive to provide equal opportunity to all. If you need an accommodation to apply for a position or participate in an interview please contact us at .

Sound like you

If you are passionate about serving Canadians and see yourself as our future Manager Application Servicesplease click the apply now button below.