Manager, Analytics

Requisition ID: 274033

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

The Role

• The Business Analytics Channels & Servicing Team partners with channel management and transformation stakeholders to deliver a comprehensive view of customer sales and service touchpoints across digital branch contact centre ABM and other assisted channels. This work influences how Scotiabank measures improves and transforms customer experiences across key journeys such as onboarding investment management service resolution and cross-channel engagement.
• The primary function of this role is to support cross-channel partners by prioritizing and managing analytics projects through the full project lifecycle and delivering high-impact analytical outputs including dashboards case studies models reusable data assets and executive-ready insights that inform business decisions.
• This is a high-visibility role for someone who enjoys combining technical analytics business strategy and clear communication. The successful candidate will be supported in performing complex analysis translating findings into clear recommendations and building trusted relationships with partners and senior leaders across different levels of technical expertise.

Is this role right for you - In this role you will:

1. Analytics Project Management

• In this role you will work collaboratively with business partners to understand their needs explore business problems create analytics solutions and share insights in ways that are clear practical and useful.
• Manage projects through the full project lifecycle including
• Scope out projects by creating requirements timelines project scope etc.
• Create scalable analytical outputs including new data sets dashboards reusable data assets actionable insights and deep-dive analytics that support business growth transformation priorities and improved customer outcomes.
• Create artifacts such as project plans documentation data lineage metadata metrics definitions etc.
• Present analytical outputs using clear storytelling compelling visuals and practical recommendations that help business partners and senior stakeholders make informed decisions.
• Build inclusive cross-functional connections across data requests from diverse teams to reduce duplication streamline priorities and create shared value across channels and business partners.

2. Stakeholder Management

• Act as a trusted analytics partner with Channel teams including Digital Branch Contact Centre ABM and other key stakeholders by listening to business needs identifying opportunities and recommending data-driven solutions.
• Share findings and recommendations with senior leadership in scheduled and ad hoc forums using clear visuals slides and storytelling to create understanding invite discussion and support informed decisions.
• Engage in regular meetings with business lines and functional stakeholders to understand their priorities share perspectives and suggest data analysis or visualizations that help support business growth.
• Collaborate with other Data Technology and Analytics partners
• Promote data literacy with partners and key stakeholders by helping build shared understanding of available data tools and analytical approaches.
• Encourage data-informed decision-making by making insights accessible relevant and actionable for a range of audiences.

Whats in it for you

• Proactively suggest project ideas data process improvements or value opportunities
• Investigate and become an expert in available data sources determine how they can be transformed and interpreted for analysis identify gaps and develop action plans to address them.
• Develop reusable and scalable data assets using business acumen statistical methods visualization techniques and modern analytics tools.
• Conduct analysis using descriptive or advanced techniques on massive volumes of structured and unstructured data to create actionable insights
• Collaborate with business stakeholders and technical partners to establish trends understand performance identify opportunities for growth and provide actionable insights
• Develop analyses reports and insights that help partners make tactical operational and strategic decisions in support of business goals.

Do you have the skills that will enable you to succeed in this role - Wed love to work with you if you have:

• Education in Business Computer Science Computer/Software Engineering Mathematics Analytics or a related field or equivalent practical experience
• Strong communication skills with the ability to explain insights clearly to technical and non-technical audiences
• End-to-end analytics experience including exploring cleaning aggregating and consolidating data; creating analytical outputs; synthesizing information in easy-to-understand formats; and communicating findings to business partners
• Project management skills or experience coordinating work across multiple priorities partners or deliverables
• Experience querying and working with large data sets with exposure to an Enterprise Data Lake Enterprise Data Warehouse or Cloud environment considered an asset
• Ability to manage the planning processes and coordination of multiple projects
• Experience with data visualization tools such as Power BI Looker Tableau Genie or similar platforms
• Experience with at least one programming or querying language such as SQL Python R SAS BigQuery or Databricks
• Experience in banking financial services or another customer-focused industry
• Experience in contact centre branch digital or channel performance analytics
• Experience building models analytical frameworks or decision-support tools

Working Conditions:

• Work in a standard office-based environment; occasional non standard hours may be required to meet business or reporting deadlines.
• Location: 44 King St West Toronto
• Hours: Monday - Friday 9 am - 5 pm EST

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.