Luxury Reservation Sales Consultant Bilingual

What Youll be Doing:

 Engage with Guests: Answer inbound calls in English and French while assisting guests with room and suite reservations for Accors luxury brands around the world including iconic properties such as Fairmont Banff Springs Fairmont Le Château Frontenac The Plaza and more
 Create Memorable Experiences: Listen actively to understand each guests needs recommend the ideal room or package and confidently present premium options that enhance their stay
 Use Your Creativity: As an Accor Heartist (Heart Artist)  bring warmth creativity and authenticity to every interaction by tailoring recommendations and creating meaningful guest experiences
 Support Our Commitments: Represent Accors values in every conversation by supporting responsible ethical and sustainable hospitality practices

Whats In It for You:

 $21.35 per hour including a $1.50 per hour premium for French language skill
An additional $1.00 per hour shift premium for hours worked after midnight
 $300 annual wellness subsidy to support your well-being
 4 weeks of paid vacation 13 paid statutory holidays and fully paid training
 1 paid volunteer day each year to give back to your community
A predictable schedule with 2 consecutive days off and periodic weekends off
 Remote work flexibility after successfully completing 4.5 weeks of fully paid onsite training in Moncton
 Company-paid medical and dental coverage for you and your family plus a company-matching pension plan of up to 5%
 Exclusive discounted rates at Accor luxury hotels around the world

Qualifications :

What You Need to Be Successful:

 Professional-level fluency in both English and French as you will be handling calls in both languages
 Strong communication skills and the professionalism needed to deliver a luxury guest experience
Confidence to make decisions take initiative and contribute to team success
Experience and/or education in Hospitality Tourism Sales Customer Service or a Contact Centre environment along with a genuine passion for helping others
Ability to navigate multiple software systems while providing efficient personalized service

Availability Location and Internet:

Must be legally authorized to work full-time in Canada
This is a full-time permanent career opportunity. We are not hiring for part-time roles or temporary summer student positions
Must be available to work 6:30 PM to 3:00 AM including weekends and holidays with periodic weekends off
This is a remote work-from-home role
You must live and work in New Brunswick Nova Scotia Prince Edward Island Ontario or Québec
Must be able to attend 4.5 weeks of onsite initial training in Moncton. Travel and accommodation are provided for qualified candidates
Must have a suitable home workspace and high-speed wired internet connection (wireless and satellite connections are not permitted)

Additional Information :

Your Team

You will join a diverse multicultural team of well-travelled professionals who are passionate about what they do. We foster meaningful connections celebrate diverse cultures and create a warm caring environment where everyone can be themselves and feel they belong.

Inclusion is at the heart of who we are. We welcome every voice value diverse perspectives and support our people in growing and thriving in their careers.

Why Accor Global Reservation Centre

We value diversity sustainability and community impact. You will be part of a passionate team that is committed to helping you discover your strengths and grow your career.

We are proud of our commitment to responsible hospitality including reducing our carbon footprint supporting ethical innovation raising awareness and encouraging exemplary practices among both guests and partners.

At Accor we support you to learn and grow every day so your work brings purpose to your life. When you join us every chapter of your story is yours to write and together we can imagine tomorrows hospitality.

How to Apply:

Apply at  using the keyword Moncton

Remote Work :

Yes

Employment Type :

Full-time