Loss Prevention Operations Manager Ontario

Department: Investigations & Risk Mitigation
Location: Ontario (Toronto) Canada
Reports to: Director Investigations & Risk Mitigation
Salary: $85000$110000 annually commensurate with experience and qualifications

Position Overview
The Loss Prevention Operations Manager will lead and develop loss prevention operations across Ontario with a focus on building a cohesive consistent and results-driven program. This role requires an experienced loss prevention professional with strong leadership skills extensive industry knowledge and the ability to develop high-performing teams strengthen client relationships and implement effective strategies to reduce shrink and mitigate risk.
Working closely with the Director of Investigations & Risk Mitigation the successful candidate will help standardize operational practices improve service delivery develop talent and support the growth of the loss prevention business.

Key Responsibilities
Lead and oversee loss prevention operations and service delivery across Ontario.
Build and implement a cohesive loss prevention program with consistent procedures training reporting and performance standards.
Lead coach and develop employees and supervisors fostering a collaborative culture of accountability professionalism and continuous improvement.
Develop and implement strategies to address retail theft organized retail crime internal theft fraud and inventory shrinkage.
Monitor operational performance analyze trends and implement improvements to service quality and client outcomes.
Build and maintain strong client relationships address operational concerns and identify opportunities to enhance service delivery.
Support budgeting staffing resource allocation and business development initiatives.
Ensure operations comply with applicable legislation company policies and client requirements.

Qualifications and Experience
5-7 years of progressive experience in loss prevention asset protection retail investigations or a related field.
35 years of leadership or management experience overseeing teams multiple locations or complex operations.
Extensive practical knowledge of retail loss prevention apprehensions internal investigations organized retail crime and shrink reduction strategies.
Demonstrated experience building or improving loss prevention programs operational processes and performance standards.
Proven ability to lead mentor and develop teams while fostering a positive and accountable workplace culture.
Strong client relationship management communication analytical and problem-solving skills.
Experience with operational reporting performance metrics and resource management.
Knowledge of relevant Ontario legislation and loss prevention best practices.
Valid drivers license and ability to travel throughout Ontario as required.
Must hold a valid Ontario Security Guard Licence in good standing.

Key Leadership Competencies
Strong collaborative and people-focused leadership.
Strategic thinking and program development.
Operational expertise and sound decision-making.
Accountability integrity and professionalism.
Client-focused service delivery and continuous improvement.

Measures of Success
Enhancing a consistent cohesive loss prevention program across Ontario.
Improving operational effectiveness and client outcomes.
Building a high-performing collaborative team.
Strengthening client relationships and supporting business growth.
Implementing measurable performance standards and continuous improvement initiatives.

The Opportunity
This is an opportunity for an experienced loss prevention leader to help shape and grow a provincial program. The successful candidate will bring deep industry expertise a commitment to developing people and the ability to build a unified operation that delivers measurable value to clients and supports long-term business growth.

SSTOR