Lodge Manager Hope Bay Nunavut

Job Summary:

The Lodge Manager owns the end-to-end operation of a remote workforce accommodation (typicallybeds) ensuring safe consistent delivery of accommodations food services housekeeping/janitorial laundry and guest services. This role blends on-the-ground service leadership with business management: you will coach a multi-disciplinary team maintain zero-harm safety performance meet client scope and contractual KPIs control labour and consumables budgets and steer continuous improvement. You are the clients primary on-site representative translating changing occupancy forecasts into staffing menu and rooms plans while coordinating logistics (flights crew changes bagged lunches) and contingency responses to weather or supply disruptions. Success is measured through audit compliance financial results client satisfaction and the engagement and retention of your people.

• Quality & Compliance: 90% on internal/client service and food safety audits; all regulatory HACCP/WHMIS documents are current.
• Financials: Labour and consumables within monthly budget; accurate forecasts (3%) and on-time PO/invoice cycle.
• Operations: On-time service windows; room readiness; inventory variance 2%; waste reduction YoY.
• People: Critical roles staffed; turnover below target; training completion 95%; engagement actions executed quarterly.
• Client: Service level KPIs met; no unresolved client escalations > 48 hours; positive monthly scorecard trend.

This position requires fly-in/fly-out travel from Edmonton Alberta or Yellowknife Northwest Territories to the project site in Nunavut with potential for weather-related delays or logistical challenges. This is a safety-sensitive position requiring drug and alcohol testing as a condition of employment. This is a safety-sensitive position requiring drug and alcohol testing as a condition of employment.

Key Responsibilities:

• Direct daily operations across culinary housekeeping/janitorial laundry front desk/rooms and common areas; ensure home away from home standards.
• Maintain service windows and throughput for peaks (crew changes shift overlaps) using queue management and line balancing.
• Build a safety-first inclusive culture; recognize performance and coach for results.
• Partner with HR/Workforce to recruit onboard and schedule; manage cross-shifts and succession for key roles (Chef HK Supervisor Front Desk).
• Conduct performance check-ins corrective actions and development plans; ensure training and certification currency (Food Safety WHMIS First Aid).
• Coordinate with logistics maintenance and site security; align with project milestones and shutdowns/turnarounds.
• Own site P&L levers: labour model consumables waste; review daily flash and weekly forecasts.
• Approve schedules timesheets and invoices; create POs; reconcile delivery notes; manage vendor relationships.
• Lead toolbox talks; ensure FLHAs/JSAs inspections and incident reporting/RCAs are complete and filed.
• Enforce HACCP allergen management cleaning & sanitation plans; maintain water testing logs and potable water controls as required.
• Coordinate flight manifests shuttle schedules and crew-change day flows with Workforce/Travel.

Qualifications :

Required Qualifications:

• Minimum 5 years of progressive management experience in hospitality remote camp operations or similar fields.
• Post-secondary education in business hospitality or a related discipline preferred.
• WHMIS and other relevant safety certifications (or willingness to obtain).
• Valid drivers license and ability to travel as required.
• Proven success leading 300 person teams and operating within defined budgets and KPIs.

Other Skills and Competencies:

• Proven leadership and supervisory experience in hospitality remote camp or related operations.
• Strong client service focus with excellent interpersonal and communication skills.
• Financial management skills including budgeting forecasting and cost control.
• Proficient in Microsoft Office Suite and operational management tools.
• Strong understanding of Health & Safety compliance.
• Ability to work independently with minimal direct supervision during remote shifts.
• Cultural sensitivity and adaptability in diverse team environments including collaboration with Indigenous and Inuit staff

Physical Demands:

• Extended periods of standing walking and on-site presence in remote locations.
• Ability to lift carry and move items up to 4050 lbs.
• Work in varying environmental conditions including extreme weather.
• Travel to multiple sites including fly-in/fly-out locations.

Additional Information :

Working Conditions:

• Project-based role with primary work in Nunavut flexibility for remote work when not on-site.
• Ability to work long shifts and rotational schedules (e.g. 4 weeks on / 2 weeks off or similar).
• Endurance to function effectively in remote northern climates including extreme cold wind or lack of daylight during certain periods.
• Resilience under isolation conditionslong periods away from home with limited external contact.
• Occasional travel to other projects across Canada.
• Fly-in/fly-out arrangement; shared accommodations and meals provided while on-site.
• Extended periods away from home with possible weather-related travel delays.
• Must comply with all company and client health safety and operational standards.

WHATS IN IT FOR YOU

• Enjoy excellent work-life balance with a 3 weeks on/3 weeks off rotation
• Ability to expand skills in a large camp atmosphere 
• Whereas other companies are downsizing we are growing!
• Be #1 on day 1 by joining an industry leader

Work schedule and remuneration: 

Camp Managers work on a rotational schedule of 3 weeks on/3 weeks off.  Site locations are in remote settings requiring either air travel to site or via ground on our shuttle. You may be required to work nights weekdays weekends and general holidays. Salary range: $90000 - $110000/yr. Benefits starting from day 1!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

Remote Work :

No

Employment Type :

Contract