Life Administrator, Senior Administration

The Opportunity: At Equitable we believe great things happen when we work together. Were a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If youre passionate about making a difference and growing your career in an inclusive and collaborative environment wed love to hear from culture is built on care passion and curiosity. We put people above all else strive to be our best and welcome new ideas to deliver positive one of the regions top employers and be part of something that truly makes a Arrangements: This is a hybrid role. You will work in our office in Waterloo ON a minimum of two (2) assigned consecutive days every other week plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum youll do:Deliver superior customer service and be an Equitable ambassador through receiving and assessing inquiries and a variety of requests from policyholders/brokers responding to concerns and providing complex advanced cases that require effective written communication skills and mathematical aptitude and impact the reputation and profitability of the policy administration by way of basic and complex plan changes creation of illustrations and quotes commission adjustments conversions banking changes and answering complex all Individual Life business post issue process through to and including termination in an accurate manner within specified service and maintain policies and procedures continually assessing for potential process improvements making recommendations for procedural improvements assist with measurement and in projects administer training investigate policy discrepancies and identify system youll bring:Minimum 3 years recent experience with life insurance acting as a subject matter expert in the complex administration of Life insurance products and featuresEffective and professional communication skills both written and verbal and able to tailor your message effectively to the audience whether an internal or external delivering effective customer service including the ability to diffuse irate customers or handle sensitive situations with empathy and knowledge of life insurance taxation regulations legislative and CLHIA guidelines money laundering privacy complaint handling analytical problem solving and investigative ability to organize your workload and prioritize your tasks in a fast-paced environment to meet service literacy with the ability to learn new systems and proficiency with Microsoft Word and Microsoft experience using Ingenium OnBase or other insurance administration systems Microsoft Access and/or Peoplesoft would be considered an PCS and/or FLMI designation would be considered an experience using Ingenium OnBase or other insurance administration systems Microsoft Access and/or PCS and/or FLMI designation would be a huge in it for you:Career Growth: Regular learning sessions and developmentopportunitiesTotal Rewards: Incentive pay annual salary reviews employer-paid benefits and pensionmatchingTime Away: Competitive vacation plus one paid volunteer day each yearFlexibility: Healthy work-life balance with employee wellness always top of mind complemented by a dress for your day approachAt Equitable were committed to fair pay and an inclusive accessible hiring experience. If you need accommodations or alternative formats at any stage just reach out to us at Were happy to base pay will be based on your skills qualifications experience and addition to your salary this role is eligible for a discretionary annual incentive award tied to business performance plus a wide range of competitive benefits. If youre selected to move forward our Talent Acquisition team will walk you through all the details of our total rewards program so you know exactly whats To: Senior Manager Policy Service Individual Insurance Department: Individual Life AdministrationTerm: Permanent Full-Time