Legal Receptionist

Our Client is an established client-focused law firm serving clients throughout Toronto and the GTA. With extensive experience in Real Estate and Business Law the firm is committed to providing knowledgeable legal services while maintaining a high standard of professionalism responsiveness and personal client care.

The firm takes pride in building strong client relationships through trust transparency and a welcoming service experience.

Our Client is seeking a professional organized and client-focused Legal Receptionist to join their Thornhill office on a full-time in-office basis.

As the first point of contact for clients visitors and callers you will play an important role in creating a professional welcoming and organized front-office environment. This position is ideal for someone who enjoys working with people takes pride in providing excellent service and is comfortable balancing reception responsibilities with administrative support.

• Greet clients visitors and couriers warmly and professionally
  
• Answer screen and direct incoming calls take accurate messages and make outgoing calls as required
  
• Maintain a professional welcoming and client-ready reception area
  
• Assist clients with intake forms and collect or copy identification and other required documentation
  
• Communicate professionally with clients lawyers clerks opposing law offices court staff and other stakeholders
  
• Handle confidential client information and legal documents with discretion
  

• Schedule appointments consultations and meetings including confirmations changes and cancellations
  
• Coordinate calendars and meeting logistics
  
• Prepare and send routine emails letters and other correspondence using firm templates and formatting
  
• Photocopy scan print and prepare documents for lawyers and staff
  
• Receive sort and distribute incoming mail courier packages faxes and legal documents
  
• Maintain accurate paper and digital filing systems and organized records
  
• Complete data entry and document organization
  
• Monitor office supplies and assist with day-to-day office operations
  

• Contact prospective clients who have requested appointments
  
• Ensure intake information is complete and directed to the appropriate lawyer or practice area
  
• Communicate next steps clearly and professionally
  
• Use discretion patience and professionalism when assisting clients who may be stressed or upset
  

• Provide administrative assistance to lawyers clerks and other team members as needed
  
• Assist with tasks that support the smooth operation of the office
  
• Contribute to a professional respectful and service-oriented workplace
  

• 2 years of reception or office administration experience
  
• Previous experience in a law firm or professional services environment is strongly preferred
  
• Strong verbal communication and professional phone presence
  
• Excellent written communication skills with strong grammar and attention to detail
  
• Professional polished personable and welcoming manner
  
• Highly organized with the ability to manage multiple priorities and deadlines
  
• Strong customer-service skills and a genuine interest in helping clients
  
• Proficient with Microsoft Office including Outlook Word and Excel
  
• Experience with Unity and/or Soluno is a strong asset
  
• Ability to work independently while contributing positively to a collaborative team
  
• Experience in real estate or business law is an asset