Lead Venue Supervisor Box Office

LEAD VENUE SUPERVISOR(on-site)Position location: Toronto ONPosition type: Full-TimeCompensation:$60000CAD annuallyAbout The Second CityDedicated to entertaining inspiring and transforming through innovative live experiences The Second City is the premier brand in improv and sketch comedy. With sold-out shows playing on resident stages in Chicago and Toronto Second Citys Touring Theatrical companies also entertain anadditional one million theatergoers a year around the globe. The Second City Training Centre is the largest school of improvisation-based arts on the planet with brick-and-mortar locations in Chicago Toronto New Yorkand a virtual division offering accessible classes online worldwide. Second City Works the B2B sideof Second City has brought award-winning improvisation and audience-driven techniques to over 600 Fortune 1000 companies challenging businesses seeking a more collaborative culture to innovate through development programs original digital and video content campaign consultation private events and on The Second City please visit: Summary:The Lead Venue Supervisoris responsible forthe day-to-day venue oversight ensuring a safe welcoming and efficient environment forall who pass through our space including but not limitedto:guests clients performers and staff. This role serves as the primary on-site supervisor overseeing the Box Office team coordinating with the Training Centre Stages Events and Works departments on their venue needs for classes renters and third-party clients and ensuring the venue is fully prepared for patrons performances and events. The Lead Venue Supervisoris responsible forany action on site during operational hours that land outside of office : Wednesday Sunday afternoon through to late evening (subject to change based on business needs)Key Responsibilities:Front of House LeadershipSupervise and support the Venue Experience Representatives ensuring exceptional customer service and efficient ticketing operations. Provide leadership and guidance totheVenue Experience Representatives throughout each shift. Lead audience seating for performances ensuring timely organized and safe guest entry. Venue OperationsAct as the primary on-site supervisor responsible for the smooth operation of the venuefor performances andevents. Monitor the facility for maintenance safety or operational issues and coordinate repairs with the Facilities Associate or external contractors as required. Access and adjust the venue HVAC system to maintaina comfortable environment for guests and & Event ManagementServe as thefirst point of contacton-sitefor third-party renters clients vendors and event organizers in coordination with the StagesWorksand Events teams managing escalations as they arise. Ensure rental groups have access to required spaces and resourcesandaddress operational questions throughout their event. Assistwith venue setup/teardownand room configurationsfor businessfunctions rentals andspecial events. Work side-by-side with the Restaurant Management team to ensure a high-quality guest Right Candidate:Proven Experience in Entertainment Venues:Demonstrated ability to work effectively in busy entertainment environments including theatres with a strong understanding of event dynamics and audience Scheduling and Team Management Skills:Proventrack recordof precise scheduling and managing a diverse team including full-time andpart-time staff ensuring efficient operations and staff Communication and Liaison Abilities:Excellent interpersonal skills to effectively liaise with on-site food and beverage teams ensuring seamless integration and operation during and Data-Driven:Proficient in reviewing customer feedback data andreviews to draw actionable conclusions and enhancethe overallcustomer Service Excellence:Skilled in handling customer service complaints with a focus on resolution andmaintaininghigh levelsof customer Merchandise Management:Experience in developing and executing effective merchandise strategies and sales approaches to drive revenue and enhance customer and Vendor Management Expertise:Adept at managingfacilitiesworkers handling various floor layouts andmaintainingrelationships with vendors including those for cleaning HVAC and other ValuesThe Second City is invested in evaluating candidate alignment with the requirements of the role and desired qualifications as well as with our core values. Our core values are:We area Yes And EnsembleWe are all creativesWe laugh togetherWe are resilient improvisersWe value our legacyWe are an open inclusive workplace and welcome applicants who bringalong with themdiverse life experiences including every permutation of economic and cultural backgrounds orientationethnicityand points of view. We strive to continue our efforts to work with people who may otherwise be marginalized or underrepresented in our business and around our local community. Thispostingis for a new may be used as part of our hiring process but all final hiring and interview decisions are made by humans.