Lead ServiceNow DeveloperDesigner – Accounts Payable Operations (APO Finance Module

Senior ServiceNow Developer ITSM CSM & Finance/Accounts Payable Operations

Calgary - Remote

Role Summary

We are seeking an experienced Senior ServiceNow Developer to design build configure and support enterprise ServiceNow solutions across ITSM CSM and a custom Finance module built on Accounts Payable Operations (APO). The ideal candidate will have strong hands-on development skills practical experience and the ability to deliver scalable maintainable solutions that improve operational efficiency and service quality.

Key Responsibilities

Design develop and maintain ServiceNow applications integrations and customizations aligned to business and technical requirements.

Build and support core ServiceNow artifacts such as business rules script includes client scripts UI policies UI actions ACLs scheduled jobs and background scripts.

Lead development and configuration activities within ITSM and CSM modules ensuring dependable workflows forms notifications and customer-facing processes.

Develop and maintain Flow Designer flows subflows approvals and orchestration logic to automate business processes across key ServiceNow modules.

Create and execute Automated Test Framework (ATF) test suites to validate functionality reduce regression risk and support release quality.

Collaborate with business stakeholders process owners architects and QA teams to translate requirements into effective technical solutions.

Troubleshoot defects performance issues and production incidents provide root-cause analysis and implement sustainable fixes.

Support upgrades enhancements update sets deployments and release management activities in multi-environment ServiceNow programs.

Document technical design configuration decisions support procedures and testing evidence in a clear and reusable manner.

Required Qualifications

Minimum 10 years of hands-on ServiceNow development experience.

Minimum 10 years of overall IT experience.

Hands-on experience supporting and developing ITSM and CSM modules.

Strong experience building server-side and client-side ServiceNow customizations including business rules script includes client scripts UI policies and related framework components.

Practical experience with Flow Designer and ATF.

ServiceNow Certified System Administrator (CSA) certification is required.

Strong understanding of ServiceNow data model catalog workflow concepts forms lists notifications and role-based access controls.

Experience working in Agile or iterative delivery environments with cross-functional teams.

Preferred Qualifications

ServiceNow Certified Implementation Specialist (CIS) certifications in ITSM and/or CSM.

Hands-on experience working on custom OOB functionalities related to Finance domain.

Experience with integrations using REST/SOAP APIs IntegrationHub MID Server or scripted integrations.

Experience with performance troubleshooting set-up of platform best practices and governance of customization standards.

Exposure to CMDB knowledge management and ser