Lead Salesforce Business Analyst

Artificial Intelligence. Actual Impact.

At Docebo were using AI to change how people learn at workand we mean actually change it. Were an AI-powered learning platform that helps organizations create deliver and manage training all in one place. But our real mission goes deeper: we help teams move faster work smarter and focus on the work that truly matters. Our platform is built with intelligent time-saving tools that personalize learning eliminate busywork and turn training from a checkbox into a superpower. The result Better experiences for learners and real results for businesses.

Were shaping the future of learning with a team that isnt afraid to challenge the status quo. If youre excited by the idea of using AI to make work-life better for real peopleyoull feel right at home here. And its not just what we build its how we show up. At Docebo our values arent just posters on the wallthey guide how we work every day. We call it the Docebo Heart: trust by default assume positive intent and create space for different perspectives to thrive.

So what are you waiting for Join 900 Docebians around the world and help us reinvent the way people learn because learning never stops.

Our Salesforce team is at the center of how Docebo sells renews and serves customers. Were investing in how it operates and this is a net-new role were adding to lead that change. We have strong senior technical talent on the team what were adding is a product owner who can set direction manage stakeholders and give that talent well-scoped work to build.

Youll own the backlog and the priorities. Youll define the intake and process the team runs on. And youll work shoulder-to-shoulder with our senior architects and admins as an advisor and partner not to out-engineer them but to make sure the team is solving the right problems in the right order with the business bought in.

• The product backlog and priorities. Turn business needs into clear problem statements user stories and acceptance criteria. Prioritize with stakeholders so the team always knows whats next and why.

• Stakeholder management. Be the connective tissue between the Salesforce team and the business Revenue Operations Marketing and Finance. Manage expectations negotiate trade-offs and bring the team into solution design early instead of receiving pre-baked requests.

• Process and ways of working. Define and stand up how the team intakes prioritizes and delivers work. Set the standard for a good request and make it stick so work enters the team ready to build.

• Partnership with senior technical leads. Work with the teams architects and admins as an advisor and thought partner. You bring the product and process lens; they own the technical design. Together you keep the org healthy and the roadmap realistic.

• AI-driven innovation. Champion how the team uses AI to work smarter from AI-assisted ticket triage and intake scoring to identifying where automation and AI can improve how Docebo runs on Salesforce.

• A seat at the table. Represent the Salesforce team when the business evaluates new tools so decisions that affect the platform are made deliberately not discovered later.

• Platform Depth: Proven experience as a Salesforce Architect Senior Admin or Business Analyst with the hands-on expertise needed to speak fluent platform and earn instant respect with technical leads.

• Product Ownership Mastery: Strong track record of running backlogs scoping airtight requirements prioritizing high-value features and confidently saying no with strategic reasoning.

• Stakeholder Diplomacy: Exceptional ability to align competing business priorities across departments negotiate trade-offs with senior leadership and keep everyone bought into the plan.

• Process Architecture: Demonstrated success building lightweight effective operating frameworks that bring structure and clarity to team workflows without adding bureaucratic bloat.

• Impactful Communication: Talent for translating technical complexities into business-friendly language for executives while keeping developers clear on the mission and priorities.

• AI-Forward Mindset: Natural curiosity and drive to leverage emerging AI solutions to optimize team operations and CRM efficiency.

• Governance Savvy: Deep comfort navigating regulated environments including SOX controls structured deployment schedules and strict UAT standards.

• Certified Expertise: Holding active Salesforce certifications (e.g. Administrator Platform App Builder or Architect track credentials).

• RevOps Synergy: Direct experience acting as the designated product owner partnering with a fast-paced Revenue Operations organization.

• Revenue Cloud Knowledge: Hands-on familiarity with Salesforce Revenue Cloud (CPQ/Billing) or leading complex billing system migrations.

• Applied AI Experience: Practical background implementing AI-driven workflows or tools within CRM or delivery environments.

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate solve problems and learn from each other. With flexibility the rest of the week its a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact skills and traits that fuel our success.

• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our peoples physical mental and financial well-being.

• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency equity and flexibility enabling our people to do their best work and stay for the long haul.
  

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount plus a competitive compensation package.

• Your Well-Being Covered: Youll get access to health benefits so you can get the care you need when you need it.

• Rest Relax Repeat: Rest and recharge with paid vacation days two company-wide Docebo Days floating holidays for cultural celebrations and your birthday off!

• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!

• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE DWA BIDOC and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

At Docebo we create seamless AI-powered learning experiences for over 3000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO) been recognized as a top SaaS e-learning solution and are growing exponentially in the process. Were a global company with office across North America EMEA APAC and beyond. Our team is guided by five core valuesGrow Together Win Together Build with Our Customer Clear is Kind Own Outcomes Progress Over Perfectionthat shape everything we do. If this resonates with you now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race colour religion sex (including pregnancy gender identity and sexual orientation) national origin citizenship status age disability genetic information or any other category protected under applicable law.

As a federal contractor Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to The email should also include the position youre interested in.

Required Experience:

IC