Lead Release Manager – Release & Change Management

Role: Lead Release Manager Release & Change Management

Toronto 4 Days WFO

Top 3 Skills:

Experience with Release Management

Change Management

ServiceNow JIRA Confluence

Experience: 6 years

We are looking for a Release Lead to join the Enterprise Release Management team. The role will enable future product/service development scalability and innovation. As the Release Lead you will partner with technology and business teams as well as vendors to create and manage the end-to-end release plan and deployment schedule with a focus on efficiency reliability collision avoidance and availability of existing environments and services while supporting delivery teams in meeting their objectives and timelines. You will also define and implement practices for cross-team alignment collision avoidance release dependency management and risk mitigation and contribute to planning design operationalization and readiness deliverables in compliance with enterprise and industry standards.

Job Description:

Specifically the role will require strong aptitude in the following areas:

Creating and managing end-to-end release plans for scheduling planning and controlling the release and deployment process

Integrating release management practices into the delivery process with the objective of offering reliable repeatable IT services at appropriate service levels

Ability to convert technical expertise into recommendations pertaining to efficiency reliability scalability and security; drive best practices; and engage with planning evaluating operationalizing and reporting deliverables. Successful candidates must be able to demonstrate ownership drive consensus and facilitate decision-making among stakeholders in pursuit of technical integrity

Establishing infrastructure for tracking and monitoring all relevant updates and changes and efficiently converting the information into reporting recommendations schedules and decisions

Providing trusted and reliable communication and reporting with confidence that all information is comprehensive accurate and confirmed

Managing correspondence with clear articulation of impacts

Providing subject matter expert guidance and advice to Release and Deployment Management as well as other IT Support teams and participating in the development of remediation and collision avoidance strategies

Identifying and educating teams on control and communication failures to help prevent future issues

Providing updates to senior leadership on accomplishments opportunities and organizational trends based on insights gained through the role

Protecting the interests of the organization through identification management and escalation of risks and dependencies

Proficiency with IT workflow and collaboration tools such as ServiceNow JIRA and Confluence with the ability to independently create and manage work items as required

Professional familiarity with Agile Waterfall and hybrid delivery models to align with multiple teams working across different methodologies

Understanding of DevOps and continuous delivery principles and practices