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L3 Telecom Admin CISCO Unified Communications
Job Location:
Monthly Salary:
Experience Required:
Posted:
26 August 2026 (9 days ago)
Posted:
Application Deadline:
23 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role: Telecom Administrator Location: Hybrid (3 days per week onsite: Monday Tuesday and Thursday) Role Summary The Telecom Administrator (L3) will serve as the primary Subject Matter Expert (SME) for Cisco Unified Communications and Collaboration solutions leading large-scale Avaya-to-Cisco migration modernization optimization and transformation initiatives. This role requires deep expertise in Cisco voice technologies telecom architecture and enterprise telephony services. Required Qualifications Bachelors degree in computer science Information Technology Telecommunications or a related field. 8 years of experience designing implementing and supporting Cisco Unified Communications solutions. Expert-level experience with: Cisco Unified Communications Manager (CUCM) Cisco Unity Connection Cisco CUBE Cisco Voice Gateways Cisco UCCX Webex Calling Proven experience leading large-scale Avaya-to-Cisco migration and modernization projects. Strong expertise in: Cisco voice architecture Dial plans SIP integrations Call routing PSTN connectivity Advanced knowledge of: SIP VoIP QoS TCP/IP WAN Session Border Controllers (SBCs) Voice network design Hands-on experience with: Avaya Aura Avaya Communication Manager Avaya Session Manager Experience leading voice optimization consolidation technology refresh and transformation initiatives. Strong understanding of high availability disaster recovery and resilient voice architectures. Experience mentoring L1/L2 teams and leading technical escalations. Cisco CCNP Collaboration or CCIE Collaboration preferred. Excellent stakeholder management technical leadership and communication skills. Key Responsibilities Serve as the primary SME for Cisco Unified Communications and Collaboration solutions. Lead end-to-end Avaya-to-Cisco migration upgrade consolidation and optimization projects. Design scalable secure and highly available Cisco voice architectures and solutions. Perform architecture reviews health assessments and voice infrastructure optimization initiatives. Troubleshoot and resolve complex L3 incidents involving Cisco voice platforms and SIP integrations. Define migration strategies cutover plans rollback procedures and implementation roadmaps. Manage CUCM clusters CUBE environments gateways dial plans and enterprise telephony services. Collaborate with telecom carriers vendors and project teams to ensure successful project delivery. Provide technical governance standards and best practices for voice infrastructure. Mentor L1/L2 engineers and support major incident and problem management activities. Develop and maintain telecom architecture operational and migration documentation. Drive continuous improvement initiatives to enhance voice service availability performance and user experience. Essential Skills Cisco Unified Communications (CUCM) Cisco Unity Connection Cisco CUBE Cisco Voice Gateways Cisco UCCX Webex Calling Avaya Aura Avaya Communication Manager Avaya Session Manager SIP VoIP QoS TCP/IP WAN SBCs Cisco Voice Architecture Dial Plans and Call Routing PSTN Connectivity Telecom Migration & Modernization High Availability & Disaster Recovery Technical Leadership and Stakeholder Management L3 Telecom Support and Escalation Management |
Required Skills:
60-70
Required Education:
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