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L3 Hyland OnBase Production Support Engineer
Job Location:
Monthly Salary:
Experience Required:
Posted:
15 July 2026 (30+ days ago)
Posted:
Application Deadline:
12 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
L3 Hyland OnBase Production Support Engineer
Experience Required: 8 Years
Must Have Technical/Functional Skills
Deep expertise in Hyland OnBase including Administration Workflow Unity and Integration
Strong SQL and database troubleshooting skills
Experience in enterprise application architecture and support models
Experience with integration technologies including APIs web services and middleware
Knowledge of ITIL-based incident problem and change management
Preferred Skills
Experience in Insurance / Financial Services environments
Exposure to OnBase migration modernization or transformation programs
Experience with automation and scripting including PowerShell and batch jobs
Experience with performance tuning and system scalability
Roles & Responsibilities
L3 Incident & Problem Management
Resolve critical and complex incidents escalated from L2 support teams
Lead root cause analysis (RCA) and implement permanent fixes
Platform Engineering & Optimization
Design and implement OnBase configurations performance tuning and system improvements
Handle upgrades patching and system enhancements
Architecture & Integration Support
Provide SME support for integrations including APIs middleware and upstream systems
Define best practices for document workflows and automation
Release & Change Governance
Lead production releases deployment strategies and stabilization activities
Ensure change compliance and risk mitigation
Operational Leadership
Guide L1/L2 teams reduce incident backlog and improve MTTR
Drive SLA adherence and continuous service improvement
Outcome Focus
Improve system resilience and reduce critical incidents
Enable faster resolution of complex issues
Optimize OnBase performance and scalability
Ensure strong governance and release stability
Essential Skills
Hyland OnBase Architecture
OnBase Administration
OnBase Workflow
OnBase Unity
Enterprise Content Management (ECM)
APIs and Middleware Integrations
SQL and Database Troubleshooting
Root Cause Analysis (RCA)
Problem Management
Workflow Optimization
Automation
Migration and Upgrade Support (OnBase Appian / CP4BA)
Required Skills:
Sailpoint
