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L3 AI Product Support Engineer – Copilot, OpenAI, ChatGPT & Claude
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
5years
Experience Required:
Posted:
14 August 2026 (27 days ago)
Posted:
Application Deadline:
11 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Senior AI Platform Engineer L3 Support & Microsoft Copilot
Work Model: Hybrid 3 days/week onsite
Interview: Face-to-Face Required
Role Summary
Seeking a Senior AI Platform Engineer to provide L3 engineering support for enterprise AI platforms including Microsoft Copilot ChatGPT Claude Gemini and Grok. The role focuses on troubleshooting platform configuration integrations automation security/compliance and supporting new AI capabilities.
Key Responsibilities
- Provide L3 support troubleshooting incident/problem management and RCA for enterprise AI platforms.
- Configure and support Microsoft Copilot M365 Azure OpenAI Entra ID Purview/DLP Power Platform and connectors.
- Develop automation using Python PowerShell and Microsoft Graph API.
- Partner with Microsoft/vendors to test and deploy new AI features.
- Support AI security compliance access management and audit requirements.
- Review documentation and mentor L2.5 support teams.
- Contribute to AI agent and support automation initiatives.
Required Skills
- 6 years in engineering platform or senior technical support roles.
- Enterprise experience with AI/LLM platforms and/or Microsoft 365.
- Strong Generative AI/LLM understanding.
- Python / PowerShell / Microsoft Graph API.
- Azure OpenAI Copilot Entra ID Purview/DLP Power Platform.
- Experience with CI/CD integrations security/compliance and enterprise troubleshooting.
- Financial services experience preferred.
