L2 Production Services

We are

At Synechron we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechrons progressive technologies and optimization strategies span end-to-end Artificial Intelligence Consulting Digital Cloud & DevOps Data and Software Engineering servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization from Artificial Intelligence and Blockchain to Data Science models Digital Underwriting mobile-first applications and more. Over the last 20 years our company has been honored with multiple employer awards recognizing our commitment to our talented teams. With top clients to boast about Synechron has a global workforce of 17000 and has 58 offices in 22 countries within key global markets.

Our challenge

Synechron is looking for anL2 Production Services Analystto provide production support for Front Office Equity Derivatives and Risk platforms. The role is responsible for maintaining the stability of business-critical trading applications resolving production incidents supporting releases and ensuring high availability across the trade lifecycle in a 24x7 support environment.

Additional Information*

The base salary for this position will vary based on geography and other accordance with law the base salary for this role if filled within Halifax NS is CAD $100k CAD $110k/year & benefits (see below).

The Role

Responsibilities:

• Provide L2 production support for Equity Derivatives Front Office Trading and Risk Analytics applications.
• Monitor production environments investigate alerts and resolve P1/P2 incidents within SLA.
• Perform Unix/Linux troubleshooting log analysis SQL-based data validation and application diagnostics.
• Support trade execution workflows batch processing and end-of-day operational activities.
• Conduct root cause analysis (RCA) and collaborate with L3 Engineering Development and Infrastructure teams.
• Participate in production releases change management disaster recovery testing and operational readiness reviews.
• Maintain runbooks knowledge articles and ITIL-compliant incident/problem records.

Requirements:

• 58 years of L2 Application/Production Support in Capital Markets.
• Strong knowledge ofEquity DerivativesFront Office TradingRisk Analytics orTrade Executionplatforms.
• Hands-onUnix/Linuxadministration and Shell scripting.
• StrongSQL(Oracle/SQL Server/PostgreSQL) for production investigation and reconciliation.
• Experience with monitoring tools such asSplunk Dynatrace AppDynamics Grafana or Kibana.
• Working knowledge ofITILIncident Problem Change and Release Management.
• Excellent communication skills with experience supporting business users and traders during critical production events.

Preferred but not required:

• Exposure to FIX protocol market data or electronic trading systems.
• Experience with Autosys/Control-M Jenkins Git and DevOps-based release processes.
• Prior experience supporting high-availability Front Office applications in an investment banking environment.

We offer:

• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave(floating days and sick days).
• A comprehensive insurance plan including medical dental vision life insurance and long-term disability.
• Flexible hybrid policy.
• RRSP with employers contribution up to 4%.
• A higher education certification policy.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the worlds leading tier-one banks financial institutions and insurance firms.
• A truly diverse fun-loving and global work culture.