Key Account Manager, End Customer – Western Canada

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We are seeking an experienced and results-driven Key Account Manager End Customer (KAM) to lead and grow a portfolio of Axis Communications most strategic end-customer relationships across Canada. This is an individual contributor role to be based in Vancouver BC or Calgary AB. Remote candidates will not be considered.

The KAM develops and executes multiyear account strategies builds trusted relationships with executive operational and technical stakeholders and identifies opportunities to expand the customers adoption of Axis products solutions and services. The KAM also coordinates the internal and external resources required to deliver measurable customer value and sustainable account growth.

We Believe Youll Love This Position If...

You enjoy building complex long-term customer relationships developing strategies that generate sustainable growth and bringing together cross-functional teams to solve meaningful customer challenges.

What Youll Do Here

• Serve as the primary strategic and commercial lead within Axis for assigned key end-customer accounts.
• Develop and execute multiyear account plans aligned with customer objectives and Axis business priorities.
• Build a strong understanding of each customers business operational challenges technology environment and long-term goals.
• Establish trusted relationships with executive operational procurement and technical stakeholders.
• Identify and pursue opportunities to expand Axiss position across video surveillance analytics access control intercom and IP audio.
• Manage account growth objectives opportunity development customer retention competitive risks and expansion opportunities.
• Lead presentations proposals business cases and strategic account reviews.
• Build and coordinate cross-functional account teams involving Regional Sales Managers business development sales engineering professional services technical support marketing and global Axis resources.
• Coordinate with Regional Sales Managers and channel partners to ensure consistent execution across locations and clearly defined account responsibilities.
• Work with appropriate technical resources to coordinate demonstrations proof-of-concepts pilot projects and solution validation.
• Coordinate customer escalations while ensuring technical and post-sales ownership remains with the appropriate Axis teams and channel partners.
• Maintain accurate account plans opportunities activities pipelines and forecasts in Salesforce.
• Communicate relevant customer feedback competitive activity and market insights internally.
  

What We Are Looking For

• A bachelors degree in Business Engineering or a related field; relevant technical training; or equivalent professional experience.
• 5 years of experience in enterprise sales strategic account management national accounts business development or a related customer-facing commercial role.
• Demonstrated success developing and growing complex strategic customer relationships.
• Proven ability to create and execute account plans identify opportunities and deliver sustainable growth.
• Ability to build trusted relationships with executives operational leaders and technical stakeholders.
• Strong business acumen negotiation skills and solution-selling capabilities.
• Ability to lead cross-functional teams through influence rather than direct authority.
• Sufficient technical fluency to understand customer requirements communicate solution capabilities and coordinate technical specialists.
• Excellent communication presentation organization and project-coordination skills.
• Experience using CRM platforms to manage account activities opportunities and forecasts.
• Proactive accountable and able to manage multiple complex priorities.
• Ability to travel up to 50% of the time including overnight travel.
  

Valued but Not Required

• Experience in physical security enterprise technology networking IoT or a related industry.
• Familiarity with video surveillance analytics access control intercom or IP audio.
• Experience working with systems integrators consultants distributors and technology partners.
• Experience managing national or geographically dispersed customer relationships.
• Axis Certified Professional designation or willingness to obtain it following employment.
  

Physical Requirements

• Ability to lift 2040 lbs. occasionally.
• Ability to travel and participate in customer site visits demonstrations and industry events.
  

Pay Range

The approximate total compensation range for this location and position is $155K-$175K which includes a 70% base / 30% commission OTE corporate bonus and car allowance. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors including but not limited to the individuals qualifications experience knowledge skills and abilities as well as physical work location within the province.

What We Offer

• Competitive Compensation: Including performance-based incentives.
• Comprehensive Benefits Package: Health dental and vision insurance to support you and your family.
• Work-Life Balance: Flexible work arrangements and a supportive environment.
• Professional Development: Continuous learning opportunities training programs and tuition reimbursement.
• Global Exposure: Opportunities to collaborate with international teams and visit our headquarters in Sweden.
• Sabbatical Program: A paid sabbatical every five years.
• Supportive Culture: Strong support from leadership and colleagues helping you thrive in your role.
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Certain roles at Axis require background checks which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

We enable a smarter safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader we offer solutions in video surveillance access control intercom and audio systems enhanced by intelligent analytics applications.

With around 6000 committed employees in over 50 countries we collaborate with partners worldwide. Together we thrive in our friendly open and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion diversity and sustainability we consistently seek to develop our skills and way of working.

Lets create a smarter safer world

For more information about Axis please visit our website .

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