Junior Salesforce Administrator

COVID 19 On-Campus Requirements

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.

About Queens University

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

Come work with us!

Applicant Guidance & Information

At Queens we are committed to helping people achieve their best. Whether you are beginning your career at Queens or seeking your next opportunity we are here to support you. Visit our Applicant Resources for guidance on applying showcasing your skills and experience and preparing for interviews.

Disclaimer: As part of the application process at Queens University our recruitment system uses Artificial Intelligence (AI) as defined under the Ontario Employment Standards Act to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.

Job Summary

A Brief Overview
Do you want to play a part in the digital transformation of one of Canadas most prestigious universities If exploring new cloud platform technologies and learning new skills sounds exciting to you then we would love to hear from you about this role.

The Information Technology Services (IT Services) department is looking for an IT professional to take a leading role in administering and developing Salesforce and related technologies as part of the Enterprise CRM Program. You will be responsible for innovative design to meet a variety of institutional needs focusing on out-of-the-box configuration administration and operations.

The Junior Salesforce Administrator will coordinate with internal and external institutional and technical subject matter experts to transform requirements into key capabilities within the Enterprise CRM ecosystem. The role is essential to the success of the CRM (Constituent Relationship Management) program and will receive on-the-job training on Salesforce MS Power Platform Power BI and other related technologies.

This position installs codes tests debugs updates and maintains software applications. This position assists with the resolution of routine application design and maintenance problems. This position assesses monitors and reports on the level of application security availability and performance and prepares documentation for system configuration records maintenance. This position also provides software troubleshooting and technical support to end users.

If you are a detailed oriented person who easily adapts to change and is excited to build new capabilities with leading edge technologies apply today!

Job Description

What you will do
Installs codes tests debugs updates and maintains software applications.
Resolves routine application design and maintenance problems.
Assesses monitors and reports on the level of application security availability and performance.
Analyses and revises system logic.
Prepares and/or updates systems configuration documentation.
Prepares and/or updates training documentation.
Provides software troubleshooting and technical support to end users.
Prepares automations including reporting.
Participates in incident responses.
Other duties as required in the support of the department and/or unit.

Required Education
Three-year Community College Diploma or Three-Year Bachelor Degree or addition requires trade certification qualification or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience
More than 2 years and up to and including 3 years of experience.
Experience with software and web technologies considered an asset (e.g. ServiceNow Customer Relationship Management (CRM) other software packaging etc.).
Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements
Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
Provide consultation and advice on non-straightforward and/or complex issues.
Interaction with others typically requires interpersonal skills and the ability to understand and influence.
Adapt messages to meet the needs of the intended audience.
Build relationships trust and credibility.
Manage own work and may train and review the work of casual employees work study students and/or volunteers to see commitments through to completion.
Contribute to setting work priorities and direction supporting the team in achieving goals and objectives.
Participate in project team meetings and develop individual project plans.
Lead procedural or technological change within a unit.
Identify new problems and seek information and input to fully understand the cause of problems.
Identify opportunities to improve the effectiveness and efficiency of work processes.
Draw logical conclusions and provides opinions and recommendations.
Research equity diversity accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
Commitment to principles of equity diversity accessibility inclusion Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is strongly committed to employment equity diversity and inclusion in the workplace and encourages applications from Black racialized persons Indigenous people women persons with disabilities and 2SLGBTQI accordance with Canadian Immigration requirements priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .