Job Opportunities Senior Workforce Management Analyst
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Job Summary
Job ID:10186
Employment Type: New Role
Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote may work from any of the following locations: Winnipeg MB; Calgary AB; Edmonton AB; Toronto (North York) ON.
Working Business Language: English
Salary: At Wawanesa salary is only one component of a holistic comprehensive and competitive offering that we provide to our addition to salary full-time and part-time permanent employees are eligible for an annual bonus plan leave of absence top-up programs and provided with generous vacation time personal days premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors including but not limited to: your work location local labour market conditions external market salary data internal pay equity and the knowledge skills experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $85000 - $ with salary expectations outside of the range are still encouraged to apply.
About The Wawanesa Mutual Insurance Company
Founded in 1896 The Wawanesa Mutual Insurance Company is one of Canadas largest mutual insurers 100% owned by its members with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg Wawanesa is the parent company of Wawanesa Life which provides life insurance solutions throughout Canada and Western Financial Group a leading national distributor of personal and business March of 2026 Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa proudly serves more than 1.8 million members and we are home to more than 3000 employees across Canada. The company actively gives back to organizations that strengthen communities donating more than $4 million annually to charitable organizations including more than $2 million each year in support of people on the front lines of climate change. Learn more at .
We are currently looking for dedicated driven and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Working under minimal supervision the Senior Workforce Management Analyst plays a key role in enabling Wawanesa to meet its operational objectives through accurate workforce forecasting planning and performance analysis. This role serves as a senior planner within the Workforce Management team applying statistical methods and structured planning approaches to develop forecasts capacity plans and datadriven recommendations across various operations.
The Senior Analyst collaborates closely with leaders at all levelsfrom supervisors to vice presidentsto ensure workforce plans align with operational needs and strategic priorities. This role also contributes to enterprise workforce optimization by providing insights that improve resource utilization service performance and operational efficiency. Through clear communication and strong analytical support the Senior Workforce Management Analyst helps inform decisionmaking and advance a performancebased datadriven culture at Wawanesa.
- Design maintain and continuously improve Workforce Management planning processes to deliver accurate forecasts for contact center and backoffice operations across various operations.
- Lead the development maintenance and refinement of FTE forecasts by analyzing business drivers seasonality and operational trends as required.
- Conduct scenario planning and impact analysis to support operational and strategic decisionmaking.
- Monitor performance against workforce plans and provide insights and recommendations to improve accuracy outcomes and resource utilization.
- Apply service level occupancy productivity and shrinkage metrics in forecasting reporting and workforce optimization analysis across contact center and backoffice environments.
- Lead workforce optimization analyses by evaluating staffing patterns workload distribution productivity and service performance to identify opportunities that improve efficiency and service delivery.
- Develop maintain and present workforce dashboards KPI reporting forecasttoactuals and performance summaries translating complex data into clear actionable insights.
- Partner with operational leaders and crossfunctional teams to incorporate business requirements and drivers into workforce plans and forecasts.
- Coach and support peers and stakeholders on forecasting methodologies reporting practices and interpretation of workforce insights.
- Lead annual FTE budgeting activities and conduct scenario and impact analyses.
- Maintain current knowledge of Workforce Management methodologies practices and industry trends.
- Perform other duties as required.
- Undergraduate degree in Statistics Mathematics Finance Data Science or a related discipline; equivalent experience considered.
- 35 years of experience in Workforce Management workforce analytics or operational planning within insurance financial services or a service-driven environment in both contact center and back-office environments.
- Strong expertise in forecasting capacity planning scenario analysis and application of Workforce Management metrics across contact center and back-office functions.
- Advanced proficiency in Excel Power Query SQL and Power BI; experience using Workforce Management platforms such as Genesys Cloud.
- Experience applying advanced analytical techniques (e.g. Python R statistical or scenario-based modeling); exposure to advanced simulation techniques is an asset.
- Strong analytical problemsolving and criticalthinking skills with the ability to interpret complex information and connect workforce insights to broader business objectives and operational implications.
- Effective communication and influencing skills able to work independently and collaboratively in a fastpaced environment manage multiple priorities and remain committed to continuous learning and best practices.
- Ability to leverage AI and emerging technologies to support analysis forecasting and optimization is required.
Diversity Equity Inclusion& Belonging
At Wawanesa we are committed to Diversity Equity Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people this is supported by having a representative workforce.
We welcome applications from all qualified candidates including racialized persons women Indigenous Peoples persons with disabilities members of the 2SLGBTQIA community gender-diverse and neurodiverse individuals and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process please reach out in confidence to .
All Wawanesa job applicants are subject to Wawanesas .
Please note that the recruitment process for this position may involve the use of AI tools to screen assess or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.
Required Experience:
Senior IC
About Company
Wawanesa Insurance offers affordable rates for homeowners, home, renters, car insurance and more in the U.S. Get a free insurance quote online to see how much you can start saving!
