Job Opportunities Senior Claims Adjuster Auto Physical Damage
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Job Summary
Job ID:10221
Employment Type: Existing Role
Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote may work from any of the following locations: Winnipeg MB; Wawanesa MB; Vancouver BC; Calgary AB; Edmonton AB; Lethbridge AB; Toronto (North York) ON; Kitchener ON; Ottawa ON; Moncton NB; Dartmouth; NS.
Working Business Language: English.
Salary: At Wawanesa salary is only one component of a holistic comprehensive and competitive offering that we provide to our addition to salary full-time and part-time permanent employees are eligible for an annual bonus plan leave of absence top-up programs and provided with generous vacation time personal days premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors including but not limited to: your work location local labour market conditions external market salary data internal pay equity and the knowledge skills experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $64000 - $ with salary expectations outside of the range are still encouraged to apply.
About The Wawanesa Mutual Insurance Company
Founded in 1896 The Wawanesa Mutual Insurance Company is one of Canadas largest mutual insurers 100% owned by its members with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg Wawanesa is the parent company of Wawanesa Life which provides life insurance solutions throughout Canada and Western Financial Group a leading national distributor of personal and business March of 2026 Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa proudly serves more than 1.8 million members and we are home to more than 3000 employees across Canada. The company actively gives back to organizations that strengthen communities donating more than $4 million annually to charitable organizations including more than $2 million each year in support of people on the front lines of climate change. Learn more at .
We are currently looking for dedicated driven and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
As a Senior Claims Adjuster with our Auto Physical Damage team you contribute to Wawanesas goals of delivering an exceptional and consistent member (policy holder) experience through the fair and equitable adjustment of high complexity auto physical damage claims. This role is responsible for applying and explaining policy coverages and documenting claim files through the life of a claim. The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion.
Job Responsibilities
- Provide direction and support to our members throughout the claims process by providing exceptional service delivered with empathy.
- Adjustment of mid/high complexity auto physical damage claims including heavy commercial and fleet and fire and theft and SIU.
- Ensure timely and proactive communication through voice to voice digital and written correspondence ensuring that all inquiries are effectively dealt with in a timely and professional manner.
- Review and interpret policy wordings determine policy coverage and communicate coverage decisions to members (policy holders).
- Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers third party adjusters and auto repair facilities.
- Ensure a comprehensive investigation is conducted on all files to determine coverages and liability while adhering to Wawanesas adjusting guidelines and recognizing when to engage appropriate internal and external resources.
- Collaborate directly with vendors such as: appraisers rental companies repair facilities and other business partners inside and outside the organization to coordinate services.
- Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively while still delivering an exceptional customer experience.
- Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
- Remain up to date with legislative changes and trends in the insurance industry as well as complying with all provincial requirements.
- Support CAT plan as necessary including potentially assisting on claims outside of your service area.
- Perform other duties as assigned.
- 3 years of auto insurance experience. Experience with heavy commercial and fleet and fire and theft would be considered strong assets.
- SIU experience preferred or willingness to learn SIU.
- Post-secondary degree is preferred.
- Currently working towards or completed a CIP designation through the Insurance Institute of Canada.
- Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
- Excellent communication skills; listening written and spoken.
- Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
- Excellent time management and organizational skills with the ability to prioritize in a fast paced changing environment.
- Good negotiation decision making and critical thinking skills as well as a willingness to improve.
- Strong teamwork skills with the ability to collaborate with others.
- Bilingual (French) is an asset.
Diversity Equity Inclusion& Belonging
At Wawanesa we are committed to Diversity Equity Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people this is supported by having a representative workforce.
We welcome applications from all qualified candidates including racialized persons women Indigenous Peoples persons with disabilities members of the 2SLGBTQIA community gender-diverse and neurodiverse individuals and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process please reach out in confidence to .
All Wawanesa job applicants are subject to Wawanesas .
Please note that the recruitment process for this position may involve the use of AI tools to screen assess or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.
Required Experience:
Senior IC
About Company
Wawanesa Insurance offers affordable rates for homeowners, home, renters, car insurance and more in the U.S. Get a free insurance quote online to see how much you can start saving!
