Job Opportunities Senior Bilingual Field Catastrophe Claims Representative
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Job Summary
Job ID:10289
Employment Type: Existing Role
Work Environment: This role is designated as fully remote.
Working Business Language: Bilingual in French and English. This role requires regular interaction with members across Canadawhere the business languages utilized are both English and such the successful candidate must be fully proficient in English and French.
Salary: At Wawanesa salary is only one component of a holistic comprehensive and competitive offering that we provide to our addition to salary full-time and part-time permanent employees are eligible for an annual bonus plan leave of absence top-up programs and provided with generous vacation time personal days premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors including but not limited to: your work location local labour market conditions external market salary data internal pay equity and the knowledge skills experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $86000 - $100000. Candidates with salary expectations outside of the range are still encouraged to apply.
About The Wawanesa Mutual Insurance Company
Founded in 1896 The Wawanesa Mutual Insurance Company is one of Canadas largest mutual insurers 100% owned by its members with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg Wawanesa is the parent company of Wawanesa Life which provides life insurance solutions throughout Canada and Western Financial Group a leading national distributor of personal and business March of 2026 Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa proudly serves more than 1.8 million members and we are home to more than 3000 employees across Canada. The company actively gives back to organizations that strengthen communities donating more than $4 million annually to charitable organizations including more than $2 million each year in support of people on the front lines of climate change. Learn more at .
We are currently looking for dedicated driven and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Working under minimal supervision the Field Catastrophe Claims Representative will respond to select natural disasters catastrophe and complex claim events by assisting impacted regions to provide adjusting as well as inspection investigation and estimation of both residential and commercial catastrophe property losses using estimating software. The Field Catastrophe Claims Representative will be required to travel across Canada to attend catastrophic loss events and for potentially extended periods of time.
Job Responsibilities
- Inspect investigate evaluate and quantify claims pertaining to physical damage to property on a task or full handle basis. This includes losses resulting from Natural Disasters complex events and any other claims as assigned.
- Responsible to travel across Canada as required.
- Maintain excellent knowledge and understanding of policy coverages regional regulatory requirements and Occupational Health and Safety (OHS) practices including application and communication.
- Collaborate with contractors adjusters and policy holders in a timely manner to ensure the proactive handling of the claim.
- Review and write estimates perform re-inspections and assist with dispute resolutions as required.
- Keep accurate notes/documentation ensuring the systems of record is are up to date and comprehensive.
- Abide by policies procedures and Standard of Work documentation.
- Attend technical upgrading courses and keep abreast of industry advancements such as property repair procedures and materials.
- Collaborate with various stakeholders to develop and deliver training supporting the development of others.
- Recognize and provide recommendations as to when expert and/or vendors such as engineers and contents evaluation firms are required.
- Assist in the handling of large and/or complex claims as required.
- Perform other duties as required.
- Minimum 3 years experience property field adjusting or equivalent with strong knowledge and experience in the creation/analysis of property repair estimates (Xactware).
- Fully bilingual in French and English.
- Valid Drivers license with satisfactory driving record.
- Working toward Chartered Insurance Professional (CIP) designation which would include supporting adjuster licensing requirements.
- Post-Secondary education is an asset.
- Ability to travel within Canada on short notice potentially for extensive periods of time.
- Ability to work overtime hours as required and approved
- Strong ability to adapt to new and changing situations requirements and priorities.
- Strong teamwork skills with the ability to facilitate collaboration including training and mentorship.
- Solid communication skills with the ability to write in a clear and concise manner and communicate at the right level for the audience.
- Strong organizational skills with the ability to multitask effectively and prioritize appropriately.
- Strong negotiation and settlement skills.
- Strong client service orientation with the ability to proactively anticipate needs and to act as an empathetic advisor.
Diversity Equity Inclusion& Belonging
At Wawanesa we are committed to Diversity Equity Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people this is supported by having a representative workforce.
We welcome applications from all qualified candidates including racialized persons women Indigenous Peoples persons with disabilities members of the 2SLGBTQIA community gender-diverse and neurodiverse individuals and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process please reach out in confidence to .
All Wawanesa job applicants are subject to Wawanesas .
Please note that the recruitment process for this position may involve the use of AI tools to screen assess or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.
Required Experience:
Senior IC
About Company
Wawanesa Insurance offers affordable rates for homeowners, home, renters, car insurance and more in the U.S. Get a free insurance quote online to see how much you can start saving!
