Job Opportunities Bilingual Claims Quality Assurance Analyst
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Job Summary
Job ID:10204
Employment Type: Existing Role
Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote may work from any of the following locations: Winnipeg MB; Wawanesa MB; Vancouver BC; Calgary AB; Edmonton AB; Lethbridge AB; Toronto (North York) ON; Kitchener ON; Ottawa ON; Montreal QC; Moncton NB; Dartmouth; NS.
Working Business Language: Bilingual in French and English. This role requires regular interaction with customers across Canadawhere the business languagesutilizedare both English and French.As such the successful candidate must be fully proficient in English and French.
Salary: At Wawanesa salary is only one component of a holistic comprehensive and competitive offering that we provide to our addition to salary full-time and part-time permanent employees are eligible for an annual bonus plan leave of absence top-up programs and provided with generous vacation time personal days premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors including but not limited to: your work location local labour market conditions external market salary data internal pay equity and the knowledge skills experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $77500 - $92500. Candidates with salary expectations outside of the range are still encouraged to apply.
About The Wawanesa Mutual Insurance Company
Founded in 1896 The Wawanesa Mutual Insurance Company is one of Canadas largest mutual insurers 100% owned by its members with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg Wawanesa is the parent company of Wawanesa Life which provides life insurance solutions throughout Canada and Western Financial Group a leading national distributor of personal and business March of 2026 Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa proudly serves more than 1.8 million members and we are home to more than 3000 employees across Canada. The company actively gives back to organizations that strengthen communities donating more than $4 million annually to charitable organizations including more than $2 million each year in support of people on the front lines of climate change. Learn more at .
We are currently looking for dedicated driven and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
As a Claims Quality Assurance Analyst youll play an important role in supporting Claims Operations by helping strengthen best-in-class practices enhance file handling consistency and contribute to a high-performance this role youll take part in file reviews calibration sessions and trend analysis to identify meaningful improvement opportunities across the claims experience.
Job Responsibilities
- Champions change and continuous improvement within the Claims Division.
- Reviews files exposures and customer interaction to support the calibration of Adjusters and Claims Leaders to our claims processes.
- Conducts calibration sessions with front line and regional claims managers.
- Makes observations about opportunities to enhance calibration.
- Identifies trends where practices are providing obstacles for claims teams and participates in continuous improvement exercises of those policies.
- Participates in identifying and planning claims training.
- Participates in formal QA only calibration sessions.
- Maintains awareness of industry trends and changes to ensure Wawanesa is prepared to respond in a manner consistent with our vision and values.
- Collaborates with members of the claims team to understand file opportunities and leverage Wawanesa resources to build exceptional file handling practices.
- Reviews and analyze performance reports.
- Assists Sr. Analyst(s) in conducting regional level calibration sessions with operations as needed.
- Performs other duties as assigned.
- 3 to 5 years of experience adjusting or examining claims within the property and casualty insurance industry.
- Demonstrated experience with Quebec auto and property claims.
- Fluency in both French and English is required for this role.
- Strong analytical and problem-solving skills with the ability to identify trends relationships issues and opportunities for improvement.
- Excellent organizational skills including the ability to manage priorities and adjust effectively as business needs evolve.
- Ability to work effectively both independently and as part of a collaborative team.
- Self-directed and accountable with a strong commitment to team goals and shared success.
- Completion of the CIP or FCIP designation would be considered an asset.
Diversity Equity Inclusion& Belonging
At Wawanesa we are committed to Diversity Equity Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people this is supported by having a representative workforce.
We welcome applications from all qualified candidates including racialized persons women Indigenous Peoples persons with disabilities members of the 2SLGBTQIA community gender-diverse and neurodiverse individuals and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process please reach out in confidence to .
All Wawanesa job applicants are subject to Wawanesas .
Please note that the recruitment process for this position may involve the use of AI tools to screen assess or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.
Required Experience:
IC
About Company
Wawanesa Insurance offers affordable rates for homeowners, home, renters, car insurance and more in the U.S. Get a free insurance quote online to see how much you can start saving!
