Job Opportunities Accident Benefits Adjuster Level 1
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Job Summary
Job ID:10326
Employment Type: Existing Role
Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote may work from any of the following locations: Winnipeg MB; Calgary AB; Edmonton AB; Lethbridge AB.
Working Business Language: English.
Salary: At Wawanesa salary is only one component of a holistic comprehensive and competitive offering that we provide to our addition to salary full-time and part-time permanent employees are eligible for an annual bonus plan leave of absence top-up programs and provided with generous vacation time personal days premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors including but not limited to: your work location local labour market conditions external market salary data internal pay equity and the knowledge skills experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $61000 - $ with salary expectations outside of the range are still encouraged to apply.
About The Wawanesa Mutual Insurance Company
Founded in 1896 The Wawanesa Mutual Insurance Company is one of Canadas largest mutual insurers 100% owned by its members with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg Wawanesa is the parent company of Wawanesa Life which provides life insurance solutions throughout Canada and Western Financial Group a leading national distributor of personal and business March of 2026 Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa proudly serves more than 1.8 million members and we are home to more than 3000 employees across Canada. The company actively gives back to organizations that strengthen communities donating more than $4 million annually to charitable organizations including more than $2 million each year in support of people on the front lines of climate change. Learn more at .
We are currently looking for dedicated driven and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
At Wawanesa were committed to delivering a thoughtful supportive claims experience when our members need us most. Were looking for a Claims Adjuster 1 / Recovery Care Specialist 1 Accident Benefits to join our team and help injured members navigate low to moderate complexity accident benefits claims with care empathy and sound judgment.
In this role youll proactively investigate claims apply policy coverages collaborate with internal and external partners and support early appropriate and sustainable claim outcomes while meeting service regulatory and financial expectations.
We are hiring for 10 Level 1 Claims Adjusters to join our Accident Benefits team on November 5 2026. Deadline to apply is Friday September 25 2026.
Job Responsibilities
- Provide empathetic guidance and support to injured members throughout the claims process delivering an exceptional member experience.
- Communicate clearly and professionally with injured members and stakeholders through telephone digital and written correspondence ensuring inquiries are addressed promptly.
- Collaborate with treatment providers service vendors and other stakeholders to help ensure members receive appropriate support and services throughout their recovery.
- Set and update claim and expense reserves in a timely manner based on available information and established guidelines.
- Support litigated claims by instructing and directing external counsel participating in dispute resolution processes and contributing to resolution strategy within assigned authority.
- Proactively identify claim developments determine next steps and escalate matters appropriately when required.
- Maintain detailed analytical and timely file documentation that reflects claim strategy rationale and next steps.
- Stay current with applicable legislation regulatory requirements dispute processes and industry trends related to accident benefits.
- Manage priority of payment investigations WSIB/WCB considerations loss transfer matters litigation processes and related requirements within assigned authority or with escalation as needed.
- Perform other duties as assigned.
- Previous claims adjusting or relevant insurance experience preferred; experience with accident benefits bodily injury disability rehabilitation-related claims or medical disciplines such as kinesiology physiotherapy occupational therapy psychology or nursing is considered an asset.
- Foundational understanding of accident benefits policy interpretation claims handling practices fraud mitigation entitlement assessment and analysis within policy parameters.
- Strong organizational time management desk management written and verbal communication skills with the ability to build positive working relationships in a fast-paced high-volume environment.
- Demonstrated ability to listen compassionately gather required information make sound and timely decisions and work collaboratively with adaptability resilience and a commitment to continuous learning.
- Progress toward the Chartered Insurance Professional (CIP) designation is considered an asset.
- Valid adjusting license where required by provincial legislation or the ability and willingness to obtain and maintain required licensing.
Diversity Equity Inclusion& Belonging
At Wawanesa we are committed to Diversity Equity Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people this is supported by having a representative workforce.
We welcome applications from all qualified candidates including racialized persons women Indigenous Peoples persons with disabilities members of the 2SLGBTQIA community gender-diverse and neurodiverse individuals and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process please reach out in confidence to .
All Wawanesa job applicants are subject to Wawanesas .
Please note that the recruitment process for this position may involve the use of AI tools to screen assess or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.
About Company
Wawanesa Insurance offers affordable rates for homeowners, home, renters, car insurance and more in the U.S. Get a free insurance quote online to see how much you can start saving!
