IT Support Auxiliary

Role: IT Support Auxiliary (6-month contract)

Location: Toronto Ontario

ILSC Education Group is looking for a resourceful people-first IT Support Auxiliary to join our Systems Support team at our Toronto Campus on a part-time 6-month contract (20 hours per week). Reporting to the Manager Systems Technology youll be the go-to person on the ground for all things tech. From managing hardware and software to keeping the campus infrastructure running day to day.
If you love solving problems enjoy working in a dynamic educational environment and get satisfaction from helping the people around you this ones for you.

What Youll Be Doing

• Identifying and resolving hardware and software issues for staff and acting as the primary local escalation point to the Systems Support team.
• Logging resolving and escalating tickets through our ServiceDesk ticket management system.
• Participating in the evaluation piloting testing and launch of new hardware software and applications.
• Serving as the local liaison between the Systems Team and campus staff during major incidents upgrades and scheduled downtime.
• Researching and troubleshooting issues using online resources manuals vendor support and internal IT knowledge.
• Managing maintaining and improving technical documentation.
• Coordinating with vendors and service providers for in-warranty hardware replacements.
• Installing configuring and updating equipment and peripherals in line with standard guidelines.
• Contributing ideas to improve processes implement new technologies and develop innovative solutions.
• Building strong relationships with internal and external partners to support present and future success.

What You Bring

Required Skills

• Experience with Microsoft Windows 11 Office Apps & Microsoft 365 and Apple macOS.
• Proficiency in English both written and verbal.
• Ability to prioritize effectively and recognize when issues may impact delivery.
• A genuine commitment to customer satisfaction and building lasting client relationships.
• Ability to work both independently and as part of a collaborative team.
  

Nice to Have

• Familiarity with media streaming devices and systems.
  

You Are

• Organized motivated and a clear communicator at all levels.
• Creative team-oriented and full of initiative.
• Someone who thinks outside the box and fun to work with!

What We Offer

• A great team culture where you can learn and grow in educational technology.
• Hardware and software that stays current with industry trends.
• A team that knows how to have fun even when the pressure is on.

About ILSC ELS Greystone College & Greystone Institute

A world leader in language education & vocational training ILSC Education Group which opened its first language school in Vancouver Canada in 1991 and Greystone College in 2002 offers life-changing educational experiences in Canada Australia Ireland and India some of the worlds most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver BC Canada ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world in Vancouver Toronto and Montréal Canada; New Delhi India; and Brisbane Sydney Melbourne Adelaide and Perth Australia; and Dublin Ireland; as well as two online language schools ILSC HELLO and ILSC 2025 ILSC Education Group launched Greystone Institute a new Higher Education provider in Brisbane.

In early 2022 ILSC Education Group joined forces with ELS Educational Services bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961 when ELS Educational Services opened its first school in Washington DC ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners across the USA.

Our mission is to provide our global community with transformative learning living and work experiences by offering the finest language career and higher education programs.

Our Core Values

PASSION:To enrich & transform peoples lives

INNOVATION:To evolve through creativity & diversity.

RESPECT:To treat everyone with compassion & dignity.

COLLABORATION:To build community & achieve more together.

INTEGRITY:To act responsibly & ethically in everything we do.

ELS ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.

If you need assistance or an accommodation due to a disability you may contact HR at