IT Specialist

As an IT Specialist you will provide vision and leadership that fosters an engaged team and ensures quality efficiency and superior service.  This position will be responsible for the effective and efficient day to day operation of a fast paced premier dining establishment. 

What you will be doing: 

Reporting to The IT Manager supports the delivery of technology services by ensuring the smooth operation and stability of property-based IT systems. Working closely with the IT Regional Team and the broader Technology Services Team the IT Specialist plays a key role in supporting day-to-day IT support service requests and ensuring alignment with company IT standards. 

• Provides timely professional and friendly technical support to all property colleagues and end-users. 
• Troubleshoots and resolves hardware software and network connectivity issues at the desktop and device level. 
• Installs configures and maintains computers printers mobile devices and peripherals. 
• Deploys and sets up new equipment including imaging driver installation and device configuration. 
• Manages and maintains accurate records of IT assets hardware inventory and software licensing. 
• Logs tracks and follows up on support tickets to ensure timely resolution and a positive user experience. 
• Supports the onboarding and offboarding of colleagues by preparing and recovering IT equipment and system access. 
• Monitors antivirus backup systems and basic network connectivity escalating alerts as needed. 
• Executes IT-related tasks and projects as directed by the IT Manager. 
• Follows and upholds Accor IT standards data security compliance and safety policies always. 
• Performs other duties as assigned. 

Qualifications :

Your experience and skills include:  

• University or college degree diploma or technical certification in IT/IS or a related field. 
• 12 years of hands-on experience in IT support help desk and/or infrastructure. 
• Foundational IT Support certifications such as CompTIA A Google IT Support Certificate or Microsoft Fundamentals (Preferred). 
• Experience or understanding of hotel or hospitality operations is an advantage. 
• Strong verbal and written communication skills. 
• Excellent interpersonal and customer service abilities. 
• Highly organized detail-oriented and proactive. 
• Ability to work independently with a strong sense of accountability. 
• Eagerness to learn grow and take on new challenges in a dynamic hospitality-technology environment. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.  

Additional Information :

About the Application Process:  At Fairmont we want to bring out your highest potential. Shortly after applying you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. In addition  

• Annual salary of $60000 - $70000/year
• Subsidized staff accommodation assistance provided 
• One complimentary meal per shift in our staff cafeteria 
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide 
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise & Whistler(subject to availability) 
• Comprehensive wellness platform for employee mental health and wellbeing support 
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre and Fairmont Jasper Park LodgeGolf Course 
• Automatically added to our resorts Colleague Lifestyle Program which includes access to staff activities and events 
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5700 properties with Accor 

Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:  

Want to learn more about this opportunity View the complete job description by clicking this link: IT Specialist

Remote Work :

No

Employment Type :

Full-time