IT Coordinator & Technical Support Specialist

ITCoordinator&TechnicalSupportSpecialist

Department:InformationTechnology

Reportsto:HRManager

Location:NorthVancouverBC(On-Site)

EmploymentType:Full-Time

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At Carlson Construction Group technology enables our teams to build innovate and deliver exceptional results. Were looking for a proactive people-focused and technically savvy IT Coordinator & Technical Support Specialist who thrives on solving problems creating positive user experiences and serving as the bridge between our employees and external IT partners.

This is more than a help desk role. You will be the trusted technology resource for our employees the companys on-site IT presence and the key liaison responsible for ensuring our Managed Service Provider (MSP) and technology vendors meet service expectations and deliver on their commitments.

If you enjoy everything from troubleshooting laptops and supporting Microsoft 365 to coordinating vendors supporting SharePoint improving systems and driving technology initiatives this role offers an exciting opportunity to make a meaningful impact across the organization.

WhatYoullDo

TechnologyChampion&TrustedAdvisor

You will be the first point of contact for employees seeking technical assistance. Whether resolving a complex system issue onboarding a new team member or supporting executive leadership you will play a key role in ensuring technology operates seamlessly across the business.

Vendor&ManagedServicesCoordination

OurITenvironmentissupportedthroughahybridmodelthatcombinesinternalleadershipwithexternalexpertise.

Inthisroleyouwill:

• ServeastheprimaryliaisonbetweenthecompanyandexternalMSPproviders.
• Trackescalateandmanageincidentsthroughresolution.
• Ensurevendorsmeetestablishedservicelevelsandcontractualobligations.
• Coordinateweeklyoperationalreviewsandquarterlybusinessreviews.
• Reviewservicemetricsidentifytrendsandrecommendimprovements.
• Managerelationshipswithsoftwarecybersecuritycloudandhardwarevendors.
• Assistwithtechnologyprocurementcontractrenewalsandbudgetplanning.
• Provideon-sitesupportforremoteMSPteamsrequiringphysicalaccessequipmentdeploymentorhands-onassistance.

End-UserSupport&TechnicalServices

Youlldeliverexceptionalwhite-glovesupporttoemployeesacrosstheorganizationby:

• Servingastheprimarypointofcontactfortechnicalsupportrequests.
• Troubleshootinghardwaresoftwarenetworkemailprintermobiledeviceandconnectivityissues.
• Configuringanddeployinglaptopsdesktopsmonitorsmobiledevicesconferenceroomsystemsandperipherals.
• SupportingMicrosoft365TeamsSharePointVPNaccessremoteconnectivityandcollaborationtools.
• Providingbasicusertrainingandtechnologyguidance.
• Followingupwithemployeestoensurecompleteresolutionandsatisfaction.
• Supportingcybersecurityinitiativesincludingemployeetrainingandawarenessprograms.

OnboardingOffboarding&AccessManagement

PartnercloselywithHRandbusinessleaderstoensureemployeeshaveaccesstothetoolstheyneedfromdayone.

Responsibilitiesinclude:

• CoordinatingallITonboardingactivitiesfornewhires.
• Creatingandmanaginguseraccountslicensespermissionsanddevices.
• Conductingtechnologyorientationsessionsfornewemployees.
• Managingsecureoffboardingprocessesincludingaccountdeactivationandassetrecovery.
• Supportingaccessreviewsandsecurityaudits.
• Administeringmulti-factorauthentication(MFA)anduseraccessrequests.

AssetInventory&LifecycleManagement

Technology assets are valuable business resources. You will be responsible for maintaining visibility and control over company technology investments.

Thisincludes:

• Managinghardwaresoftwarelicenseswarrantiesandsubscriptions.
• Maintainingaccurateinventoryrecords.
• Trackingdevicelifecycleactivitiesfromprocurementthroughretirement.
• Coordinatingequipmentrefreshesandreplacementprograms.
• Identifyingunusedlicensesandcost-savingopportunities.
• Managingtechnologystorageandspareequipmentinventory.

ContinuousImprovement&StrategicSupport

Beyonddailysupportactivitiesyoullactivelycontributetoimprovingourtechnologyenvironment.

Youll:

• DevelopandmaintainITdocumentationproceduresandknowledgeresources.
• Analyzerecurringserviceissuesandrecommendlong-termsolutions.
• Generatemonthlytechnologyperformancereportsandinsights.
• Supporttechnologybudgetingandstrategicplanning.
• Assistwithevaluatingnewtoolssystemsandtechnologies.
• Contributetotheorganizationslong-termITroadmap.

SuccessinThisRole

Thesuccessfulcandidatewillbemeasuredon:

• Employeesatisfactionandservicequality
• Ticketresponseandresolutiontimes
• VendorandMSPperformancemanagement
• Timelinessofonboardingandoffboardingactivities
• Accuracyofassetandlicenseinventories
• Securityandcompliancesupporteffectiveness
• Qualityofdocumentationandreporting
• Overallcontributiontotechnologyimprovementsandbusinessoperations

WhatYouBring

RequiredQualifications

• 3-5 years experience in IT Support Technical Services Systems Administration or a similar role.
• Diploma or Degree in Information Technology Computer Science or a related discipline or equivalent practical experience.
• Strongknowledgeof:
• • Windows
  • Microsoft365Administration
  • ActiveDirectory/MicrosoftEntraID
  • Computerhardwareandperipherals
  • NetworkfundamentalsincludingWi-Fiandfirewalls
  • ExperiencewithITticketingsystemsandservicemanagementprocesses.

WhoYouAre

Youresomeonewho:

• Lovessolvingproblemsandhelpingpeople
• Takesownershipandfollowsthrough
• Balancestechnicalexpertisewithexceptionalcustomerservice
• Canconfidentlyholdvendorsaccountablewhilemaintainingpositiverelationships
• Staysorganizedinafast-pacedenvironment
• Protectsconfidentialinformationwithintegrity
• Continuouslylearnsandembracesnewtechnologies
• Enjoysbeingthepersonemployeestrustwhentechnologymattersmost

Salary: $75000 - $85000 per annum

The actual salary offered to the successful candidate will be determined based on job-related factors including relevant experience years of experience qualifications internal equity and Carlson Construction Groups compensation practices.

• Competitive Compensation Competitive base salary company-paid RRSP contributions and bonus eligibility
• Grow Your Career Professional development mentorship and ongoing learning opportunities
• Time to Recharge 14 statutory holidays per calendar year
• Comprehensive Benefits A competitive benefits program supporting your health and well-being
• Annual Fitness & Movement Stipend Supporting your physical health and well-being
• Connected Culture Monthly social events that bring our teams together
• Long-Term Opportunity Build your future with a proud BC-based family-owned company that invests in its people

Carlson Construction Group does not accept and is not responsible for any fees related to unsolicited résumés from agencies. Agencies should not submit résumés in response to this posting to Carlson Construction Group employees or to any affiliated company location.

If you require accommodation during the application process please contact us at and indicate the position and location you are interested in. We are committed to providing an accessible and inclusive recruitment experience for all candidates.