IT Analyst Level 2 Application Support

The client is seeking an IT analyst focused on Level 2 application support: investigating issues escalated by Level 1 support with the ability to diagnose problems using existing technical tools (APIs SQL Azure) without systematically escalating. The difference from a traditional support role is significant: the candidate must be able to read and interpret SQL queries test API endpoints using Postman and navigate an Azure cloud environment to isolate the root cause of an incident.

Beyond support the candidate will participate in maintenance and continuous improvement projects which requires the ability to document findings formulate clear conclusions and communicate effectively with technical and functional teams. A basic understanding of business analysis is expected to structure observations and communicate them to stakeholders.

The client emphasizes the importance of actively engaging with existing systems going beyond simply following procedures. The candidate must demonstrate an interest in understanding how the clients systems work rather than simply following predefined steps. The client also desires the ability to quickly integrate into several small projects simultaneously rather than a single-task profile.

The candidate does not need to be an architect or developer: they are an analyst who uses technical tools for diagnostic purposes not development. Knowledge of the insurance sector is an advantage for team integration but not essential.

Requirements Qualification Table

REQUIREMENTS

• Experience in Level 2 IT support focused on application development (investigation diagnosis resolution) Required experience All requirements
  
• Proficiency in SQL for diagnostic queries (reading and interpreting data identifying causes) Required All requirements
  
• Experience with REST APIs and using Postman to test and validate calls Required All requirements
  

DESIRED

• Experience with Azure (navigating cloud services viewing logs diagnostics) Required All requirements
  
• Basic business analysis skills (writing reports communicating with stakeholders) Required All requirements
  
• Experience with a structured ticketing tool (ServiceNow Jira or equivalent) One option is sufficient Adequate alternative coverage
  
• Demonstrated ability to work on multiple mandates or small projects simultaneously Required All requirements
  

ASSET

• Knowledge of the insurance sector Required All required conditions
  
  

WHAT WE DONT WANT

• Purely Level 1 support profile (basic helpdesk password resets simple tickets) without application investigation experience.
  
• Developer or architect: overqualified for the interview/promotion context risk of rapid departure.
  
• Profile that uses SQL or Postman only in a development context without diagnostic support experience.
  
• Pre business analyst without application technical skills.
  
• Candidate with no experience in a ticketing or structured incident management environment.
  
• Highly procedure-oriented profile with no demonstrated curiosity to understand the underlying systems.
  
• Single-task profile uncomfortable juggling several small projects or assignments simultaneously.