Investment Registered Representative Investly

Please note:

• Current work authorization for Canada is required for all openings
• This is a regular full-time role
• You will be working on a Hybrid work schedule
• The work location for this role is 483 Bay Street in Toronto until approximately late 2026 when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity weve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and were constantly seeking to find new and better ways to help our clients. As a privately owned company we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means youll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. Youll have a wide range of opportunities to grow and develop your career in an inclusive environment where youll feel valued and supported to be your best - both personally and expertly.

What You Will Do

Investly is Fidelity Canadas investing platform providing investors with the tools technology and resources to make and manage their own investment decisions.

The Registered Representative Investly is responsible for supporting investors by providing account servicing trading support platform education and regulatory oversight throughout the client lifecycle. This role serves as a key point of contact for clients and prospects helping them navigate the platform understand available products and services and efficiently manage their accounts.

The successful candidate will deliver an exceptional client experience while ensuring all activities are conducted in accordance with CIRO requirements securities regulations and Fidelity policies.

Key Responsibilities

• Client Experience and Business Impact
  • Serve as a registered point of contract for Investly clients through phone email chat and secure digital messaging
  • Support investor activation engagement retention account inquiries trading processes platform navigation and adoption and self- service capabilities
  • Explain account features order types trading functionality fees and available platform tools
  • Escalate complex client concerns to internal teams
  • Assist clients in funding accounts and transferring assets from other financial institutions
• Trading Expertise & Account Support
  • Serve as a subject matter expert on trading processes and execution-related inquiries
  • Assist clients with understanding trade execution processes order entry procedures and account functionality
  • Support inquiries related to equities ETFs mutual funds and other approved investment products
  • Assist with account funding withdrawals transfers account opening requirements and registered account administration.
  • Investigate and resolve trade-related inquiries settlement questions and operational exceptions.
• Regulatory & Compliance Responsibilities
  • Exercise sound judgment in reviewing client activity and identifying potential suitability conduct or regulatory concerns.
  • Maintain registration requirements and comply with all CIRO securities regulatory anti-money laundering (AML) privacy and internal compliance obligations.
  • Perform Know Your Client (KYC) updates and account maintenance reviews where applicable.
  • Identify document and escalate compliance concerns suspicious activity and regulatory issues.
• Investor Education
  • Educate clients on platform functionality trading tools research resources and investing features.
• Digital Platform Advocacy
  • Contribute to the ongoing evolution of Investlys digital capabilities by advocating for the voice of the client

What We Are Looking For

• University degree required or equivalent work experience
• 2-5 years of experience in brokerage investing wealth management securities operations or financial services required
• Registered Representative with CIRO required along with successful completion of the CSC/CPH
• Knowledge of Canadian securities markets order types and trading practices required
• Experience supporting retail investors in a client-facing environment required
• Familiarity with registered accounts (RRSP TFSA FHSA) and non-registered accounts required

Nice to Have:

• Experience supporting an online brokerage/self-directed investing platform
• Bilingualism in English and French
• Completion of additional industry designations such as CIM PFP CFP

What You Will Bring

• Strong understanding of capital markets securities trading and investing
• Knowledge of online brokerage operations and trade lifecycle
• Excellent verbal and written communication skills
• Strong client-service orientation and relationship-building capabilities
• Strong analytical problem-solving and decision-making skills
• High attention to detail and regulatory awareness

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. Thats why we offer a competitive compensation package designed to support your success todayand your financial well-being tomorrow.

For this role your total rewards include

Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $68000 to $85000 based on your experience and qualifications.

RRSP Contribution: After 6 months of employment we invest in your future with an RRSP contributionno employee matching required.

Were proud to offer a compensation package that aligns with provincial pay transparency requirements.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation please email us at .

No telephone inquiries or agencies please. We thank all applicants for their interest please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity

We are proud to be recipients of the following:

Awards

Canadas Top 100 Employers
o Greater Torontos Top Employers
o Canadas Top Family-Friendly Employers
o Canadas Top Employers for Young People

Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Todays Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

LinkedIn Top Companies in Canada

Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations
Canadian Compassionate Companies Certified
Benefits Canadas Workplace Benefits Award - Future of Work Strategy
TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporters Most Innovative HR Team