International Employer Experience Manager

At theUniversity of Waterloo we create and promote a culture where everyone can reach their full potential. As an employee you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life together. The University is a welcoming workplace for those of all abilities interests and expertise. As part of our workforce you can do what you do best every day.

Learn more about our recruitment process.

Job Requisition ID:

Time Type:

Employee Group:

Job Category:

Employment Type:

Department:

Hiring Range:

Posting Information:
This posting is for an existing vacancy.

Internal posting expires Thursday June 25th at 11:59 PM

This position works from a home office in the Vancouver or in British Columbia within a short drive of a major international airport. Travel within Vancouver British Columbia and in the western USA is required. Preference will be given to qualified candidates that live closest to where our business requirements are or are willing to relocate.

Job Description:

Primary Purpose

The International Employer Experience Manager (EEM) generates develops and converts international employer prospects into registered employers for paid creditable co-op and full-time jobs for all programs. The International EEM is also responsible for creating an outstanding employer experience and nurturing the ongoing relationship with the University of Waterloo; specifically for the retention and development of high-quality credit-worthy opportunities with new and existing employers to support all students engaging in co-op or WIL studies. Working together with colleagues across CEE the International EEM creates and executes an opportunity development and retention plan designed to meet each employers specific talent needs and ultimately to have the University of Waterloo become their preferred talent management partner.

Key Accountabilities

Identify and build job opportunities globally

Contribute to strategic prioritization activities to focus and optimize job development activity across key international regions priority employment and industry sectors so to meet established targets

Actively analyze global labour market data and business practices to identify gaps and opportunities for job development within assigned regions

Use a keen understanding of effective sales and conversion tools and techniques to assess the prospective employers needs and discuss how hiring a student could bring value to the employer

Become an expert in the co-operative education model understanding programs students and process to effectively guide and steward new employers and prospects

Prospect and cultivate leads to successfully filled postings through own lead-generation initiatives including but not limited to leveraging strong networks using web platforms creating relationships with government officials and industry organizations leveraging trade show opportunities

Plan and execute distinct and needs-based business development exercises across multiple markets / industry segments in a tight time window

Build co-op legacies in international organizations

Lead create nurture monitor and sustain corporate relationships external to the university in support of CEE objectives

Assess prospective employer needs so to optimize UWs contribution to the employers talent management strategy

Leverage on-campus relationships and institutional strengths to enhance employer support

Convert employers with whom students have arranged their own jobs to ongoing hiring employers

Work closely with CEE colleagues and campus partners to promote co-op and work-integrated learning opportunities collaborate on presentations webinars and training as a value-add to our employers

Ensure employers receive appropriate support in all interactions and guide others with client-centered stewardship

Deepen employer relationships with focus on retention engagement and satisfaction

Cultivate a strong end-to-end employer experience develop relationships and ensure ongoing satisfaction and CEE support in meeting evolving employer needs

Analyze and manage a portfolio of diverse organizations identifying key accounts and increasing their engagement with the university

Develop and execute strategic retention and growth plans to create strong sustainable employer relationships and experiences

Diversify and deepen employer relationships using own initiatives that are in alignment with the larger co-op plan

Report on progress and communicate with transparency clarity and openness to broaden understanding of prospecting outcomes quality of lead funnel management employer retention lead conversion to job postings and to jobs filled and number of students hired

Gauge and manage employer expectations and challenges: Ensure awareness of co-op expectations address issues/ concerns collaborate with service team members as required.

With the Associate Director International and International team envision and execute an employer recognition framework and employer retention strategy that works best for a given geographic area

Continuously improve business development approaches to advance productivity and outcomes

Create resources and tools to support accountabilities and help achieve objectives

Address challenges within the business development process with creative solutions for optimal outcomes

Ensure information exchange and consultation with CEE colleagues as appropriate to address issues or trends in employer support / talent needs and continually improve approaches

Suggest and adopt technologies that can enable more efficiency and productivity for business development and account management

Seek opportunities to gain relevant knowledge and share resources to elevate the community of practice

Represent CEE and UW at conferences networking events outreach activities and other special events

Research and understand audience targets and potential for job development for every event attended

Effectively capture all actionable leads using lead qualification best practices ensuring all event leads are received for processing within a maximum two days after an event

As appropriate speak at an event or participate in an expert panel on behalf of CEE and UW

Plan and execute itineraries within an economical budget with the goal of maximizing outcomes (new opportunities new collaborations funding etc.)

Required Qualifications

Education

Undergraduate degree is required Business or equivalent education is preferred

Equivalent experience in international development and / or business will be considered

Additional credentials in sales and/or account management an asset

Experience

5 7 years of sales experience with demonstrated success in a business-to-business context

Experience in international development and / or higher education environment an asset

Experience in recruitment and/or talent management especially in a global / higher education context an asset

Knowledge/Skills/Abilities

Excellent oral written interpersonal and intercultural communication skills required to build lasting relationships

Excellent sales skills with a proven track record of generating leads and successfully converting them to meet strategic targets

Exceptional customer service relationship management skills deep understanding of the customer experience

Excellent organizational and time & project management skills with demonstrated ability to handle multiple ongoing priorities and triage obligations

Strong presentation analytical and problem-solving skills required

Essential qualities include relationship management focus customer service orientation natural networker and team player

Knowledge of co-operative education is preferred

Knowledge of global labour and education markets an asset

Strong MS Office (Excel Word Powerpoint and Outlook) skills and social media knowledge including the use of LinkedIn

Multiple languages (preferred)

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research learning teaching and community building and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students faculty and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity anti-racism and inclusion. As such we encourage applications from candidates who have been historically disadvantaged and marginalized including applicants who identify as First Nations Métis and/or Inuk (Inuit) Black racialized a person with a disability women and/or 2SLGBTQ.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application interview or workplace accommodation requests please contact Human Resources or ext. 45935.