Intake Worker
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Hourly Salary:
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Job Summary
Who We Are
For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
Job Description:
POSITION PURPOSE SUMMARY:
Supports clients at The Salvation Army Halifax Centre of Hope by maintaining a safe respectful and
welcoming environment. Responsibilities include client intake/discharge support and advocacy
documentation security monitoring and collaboration with Residential and Housing Support
Workers. Intake staff promote the Centres mission through practical emotional and life skills to
support both within the facility and community.
Key Accountabilities:
- Provide trauma-informed person-centered support that promotes safety dignity choice empowerment and housing stability by:
- Supporting residents through admissions intake orientation discharge daily living needs medication administration/distribution mail meals advocacy life-skills coaching and referrals to community resources.
- Building positive professional relationships with residents staff and community partners to support resident well-being recovery and housing goals.
- Maintaining a safe secure and respectful environment through building monitoring security and room checks emergency response crisis intervention conflict resolution behavioral support and enforcement of program guidelines.
- Operating security communication and emergency response systems in accordance with organizational policies and fire safety procedures.
- Completing accurate timely and confidential documentation case notes reports statistics shift communications and client records using assessment and case management systems (e.g. HIFIS VI-SPDAT).
- Assisting residents with income assistance medical needs documentation and access to community supports and services.
- Supporting facility operations by maintaining clean organized and welcoming spaces; monitoring supplies; distributing donations and essential items; and reporting maintenance concerns.
- Maintaining organized workspaces equipment and operational records.
- Participating in team meetings training committees quality improvement initiatives and other assigned duties.
Working Conditions:
EMERGENCY MENs Shelter
Working environment is typically in the corps building in generally agreeable conditions and some outdoor duties.
Some work over weekends and evenings may be .
Ability to lift up to 30 lbs.
May deal with upset people or challenging behaviors.
Education Qualifications and Certifications:
- Diploma or certificate in Human Services Social Services Community Support or a related field or an equivalent combination of education training and experience.
- Current NVCI ASIST Standard First Aid and medication administration training are assets; successful candidates may be required to obtain and maintain these certifications within six months of hire.
- Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army in its sole discretion.
Experience and Skilled Knowledge Requirements:
- One to three years of experience in supportive housing homelessness services shelter services mental health addictions or a related community-based setting preferred.
- Knowledge of homelessness supportive housing mental health substance use harm reduction crisis intervention and community resources.
- Proficiency with Microsoft Office and electronic documentation systems.
Skills and Capabilities:
- Strong interpersonal communication conflict resolution documentation and organizational skills.
- Ability to build respectful professional relationships with individuals experiencing complex life circumstances.
- Ability to work independently and collaboratively in a fast-paced environment.
- Demonstrated commitment to confidentiality professional boundaries equity diversity inclusion and trauma-informed practice.
Compensation:
The target hiring range for this position is $18.30 to $22.87 with a maximum of $27.44.Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.
Required Experience:
IC
About Company
The Salvos are made up of people who believe. Many of us believe in God. At the Salvation Army, we believe in doing good that brings hope and transforms lives.
