Intake and Community Program Coordinator – Victoria Hospice (230874)
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Job Summary
In alignment with the Mission Vision and Values of Victoria Hospice the safety of patients clients families and staff is a shared responsibility and a top priority. As such the ongoing commitment to improving quality enhancing safety and mitigating risk is integral to every aspect of this role.
Reporting to the Manager Community Programs and Intake or designate the Intake and Community Program Coordinator - Victoria Hospice is responsible for providing centralized intake for Hospice Service requests psychosocial assessment triage and referral services for individuals and families seeking access to Victoria Hospice palliative care services including end-of-life care and bereavement supports during this pilot project.
As the primary point of contact for clients families and referral sources the Intake Coordinator applies a psychosocial person- and family-centered lens to conduct intake assessments determine service eligibility and urgency and facilitate timely access to appropriate hospice and community-based services. The role works collaboratively with interdisciplinary teams within Victoria Hospice and Island Health as well as external partners to support coordinated care across the care continuum. This includes working with the Volunteer Services team to support the coordination of volunteers during the delivery and promotion of group programs in the community.
Travel may be a requirement of this position. Transportation arrangements must meet the operational requirements of Island Health in accordance with the service assignment and may require the use of a personal vehicle.
- Masters degree in a relevant or human services related discipline (e.g. Counselling Social Work or Child and Youth Care or related field); and
- Minimum of two (2) years recent related experience in hospice palliative care bereavement services mental health or community-based health and social services; and
- Demonstrated experience conducting psychosocial assessments intake or client screening in a health or human services setting; and
- Knowledge of hospice palliative care principles grief and bereavement and the psychosocial impacts of serious illness; and
- Valid BC Drivers License.
An equivalent combination of education training and experience may be considered.
- Demonstrated ability to balance clinical assessment responsibilities with coordination system navigation and client flow management in a dynamic environment.
- Comprehensive knowledge of hospice palliative care services and community resources.
- Demonstrated ability to conduct psychosocial assessments and intake screening across diverse populations.
- Ability to provide brief supportive counselling emotional support and crisis response within scope of practice.
- Knowledge of grief loss and bereavement processes across the lifespan.
- Ability to apply trauma-informed culturally safe and client-centered approaches.
- Strong interpersonal and communication skills both verbal and written.
- Ability to establish and maintain effective working relationships with clients families interdisciplinary teams and community partners.
- Ability to exercise sound clinical judgment empathy tact and discretion.
- Ability to manage competing priorities in a fast-paced and evolving environment.
- Ability to work independently and collaboratively as part of a multidisciplinary team.
- Ability to work effectively with volunteers including supporting coordinating and integrating volunteer roles into service delivery.
- Strong organizational and time management skills.
- Proficiency with computer applications and electronic health records.
- Physical ability to perform the duties of the position.
Requirements
Required Experience:
IC
About Company
Island Health (Vancouver Island Health Authority) is one of British Columbia’s five regional health authorities. With 20,000 employees and 1,900 physician partners, Island Health provides a comprehensive range of progressive health services to the 765,000 residents of Vancouver Island ... View more
