Instructional Support Coordinator – WE Accelerate

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Posting Information:
This posting is for an existing vacancy.

This role is being offered as a contract

Term 14 Months

Job Description:

Primary Purpose

This position was created to provide instructional support for the WE Accelerate program offered by the Centre for Work-Integrated Learning. WE Accelerate is a robust alternative to a traditional co-op work term for first work term students combining future-ready in-demand skill development programming (co-created with industry partners) with team-based project experiences and career curriculum content.

The primary responsibility of this Instructional Support Coordinator (ISC) is to lead the Innovation stream of WE Accelerate programming. The Innovation stream is a partnership with Concept by Velocity. The ISC working on the Concept Innovation stream will be responsible for the daily logistics of the stream including the provision of student support the management of co-op student WE Accelerate Team Leads and the development of future partnerships. This role will also support other streams of WE Accelerate programming as necessitated by capacity and operational needs.

Key Accountabilities

Stream Operations

• Determine the day-to-day needs required to support the delivery of a particular WE Accelerate stream
• Ensure the Team Leads have the required resources to support the stream
• Schedule organize and attend workshops and other events
• Suggest and test revisions to stream operations
• Calibrate student tracking
• Handle and escalate informal requests for accommodation

Supervision and Relationship Management

• Participate in the hiring of co-op students and contribute to onboarding and training each term
• Supervise and mentor the Team Leads and others hired to support particular streams
• Complete mid-term and end of term evaluations for our co-op students
• Provide regular updates to Concept other partners and internal stakeholders about student progress

Student Support

• Respond promptly and professionally to student concerns
• Handle email inquiries/requests and discussion board posts that are beyond the scope of a Team Lead
• Handle requests for exceptions (e.g. illness death in family)
• Inform the Senior Manager Work-Integrated Learning of changes/trends in student support issues; suggest improvements to the student support system

Stream Development

• Identify stream improvement opportunities and implement approved changes
• Assess stream content and activities to ease operational challenges
• In consultation with Concept/other partners and the Senior Manager Work-Integrated Learning Programs and applying best practices of online learning instructional design and pedagogy implement revisions/improvements to current stream materials and activities

Technology and Online Pedagogy

• Identify and understand current/available technologies in online education
• Understand the function and setup of a particular stream within the University of Waterloos learning management system (LMS)
• Effectively design stream administrative setup to facilitate the smooth operation and delivery of the WE Accelerate program
• Liaise with campus partners regarding issues with the LMS

Required Qualifications

Education

Completion of a post-secondary degree or diploma

Degree in education is an asset

Experience

Demonstrated time management skills and experience maintaining schedules for project deliverables

Proven strength in collaboration and relationship management

Experience using learning styles and profiles to facilitate learning

Demonstrated excellent writing skills

Experience assessing student work (project-based and written) is preferred

Experience developing lesson and/or workshop plans preferred; in-class and/or online teaching experience is an asset

Demonstrated attention to detail and organizational skills

Proven ability to coach and inspire

Experience administering WIL programs (co-op or otherwise) is an asset

Knowledge/Skills/Abilities

Working knowledge of instructional pedagogy and online course design

Exceptional interpersonal skills including the ability to use tact and diplomacy while interacting with a wide range of campus partners

Understanding of the principles of work-integrated learning is an asset

Creativity and a willingness to think strategically for the betterment of the program is an asset

Previous completion of The Zero Experience is an asset

Strong computing skills required (e.g. knowledge of Microsoft OneDrive Outlook Airtable learning management systems HTML) and an aptitude for learning new technology

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research learning teaching and community building and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students faculty and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity anti-racism and inclusion. As such we encourage applications from candidates who have been historically disadvantaged and marginalized including applicants who identify as First Nations Métis and/or Inuk (Inuit) Black racialized a person with a disability women and/or 2SLGBTQ.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application interview or workplace accommodation requests please contact Human Resources or ext. 45935.