Inside Sales Specialist

At NAPA we are driving the future of the auto parts industry with unmatched service and innovative solutions. Our passionate sales team is at the heart of our success dedicated to building strong relationships and providing exceptional service. Join us and be part of a dynamic company where your sales expertise will accelerate growth and keep Canada moving every day.

This is a regular full-time position and is located in Dryden.

The Inside Sales Representative is the dedicate point of contact for a single large customer. This role delivers responsive end-to-end support from initial inquiry through product sourcing pricing order placement logistics coordination delivery and issue resolution. The representative builds a deep understanding of the customers operations maintains vendor-managed inventory and works closely with internal teams and suppliers to ensure reliable service competitive solutions and a strong customer relationship.

Key Responsibilities:

• Customer service and relationship management: Serve as the dedicated on-site contact; receive and respond to inquiries; understand operational priorities; provide timely updates; and build effective relationships with customer stakeholders.
• Product sourcing: Identify suitable products and alternatives confirm specifications and availability engage approved suppliers and recommend solutions that balance quality lead time and total cost.
• Pricing and quoting: Prepare accurate competitive quotations; validate costs margins freight and lead times; obtain required approvals; and follow up on open quotes.
• Order management: Manage the complete order lifecycle including order entry confirmation purchase requirements back-order monitoring expediting documentation delivery coordination invoicing support returns warranties and issue resolution.
• Logistics coordination: Source and coordinate transportation as required expedite urgent requirements track shipments communicate delivery status and resolve freight or delivery exceptions.
• Vendor-managed inventory: Monitor on-site inventory levels replenish agreed items maintain min/max settings perform cycle counts investigate variances manage obsolete or slow-moving stock and support accurate inventory records.
• Supplier and internal coordination: Work with vendors and internal sales purchasing operations warehouse credit and finance teams to meet customer commitments.
• Account administration: Maintain accurate customer product pricing quote order and activity records in company systems; prepare reports; and ensure documentation meets company and customer requirements.
• Compliance and safety: Follow customer-site requirements company policies contractual obligations ethical standards and all applicable health and safety procedures.

Qualifications :

To join our team you need:

• Two or more years of experience in inside sales customer service account support purchasing distribution or a related role; experience supporting a large or complex customer is preferred.
• Post-secondary education in business supply chain sales or a related field is an asset; an equivalent combination of education and experience will be considered.
• Demonstrated experience with quoting order management product sourcing and supplier coordination.
• Proficiency with Microsoft 365 and experience using ERP CRM inventory or order-management systems.
• Strong numerical skills with the ability to calculate pricing margins discounts freight and unit conversions accurately.
• Ability to meet customer-site access safety and security requirements.

Additional Information :

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences experiences knowledge self-expression unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women visible minorities and people with disabilities. By valuing a diverse workforce we ensure that our hiring practices are fair and equitable.  

Remote Work :

No

Employment Type :

Full-time